ABOUT THE ROLE

RaymondMD Aesthetics is a premier aesthetic medical practice focused on delivering a high-end, concierge-level patient experience & beautiful, natural-looking results. Our patients are at the center of everything we do. We value professionalism, honest communication,education, and long-term patient relationships. We are a women-owned and women-driven practice with a close-knit team where every staff member plays an important role in the success of this business. As the first point of contact, you will be the face and voice of RaymondMD Aesthetics. Your goal will be to ensure that every patient interaction reflects excellence, empathy, & professionalism. This is more than a traditional reception position.

KEY RESPONSIBILITIES

Welcome patients and provide a warm, polished, VIP front-of-house experience. Answer calls, texts, emails, and inquiries promptly and professionally. Manage provider schedules, confirmations, check-in, checkout, payments, and patient records. Proactively rebook follow-ups and help maintain efficient, productive schedules. Capture leads and convert qualified inquiries into consultations and booked services. Educate patients about treatments, skincare products, promotions, and treatment opportunities Follow up with all inquiries, consultations, and treated patients to support retention and treatment planning. Track key performance indicators (KPIs); lead conversion, rebooking, reviews, retention, and retail sales. Process accurate point-of-sale transactions and reconcile end-of-day reports. Support patient reviews, promotions, events, social media & marketing content, and general front-office organization.

OUR IDEAL CANDIDATE WILL BE

Driven, proactive, dependable, and motivated by measurable results. Enthusiastic, positive, and confident with patients. A strong communicator who is comfortable discussing services, pricing, and products. Sales-minded while remaining genuine, educational, and patient-centered. Able to multitask, stay composed under pressure, and adapt as the practice grows.

QUALIFICATIONS

Previous experience in reception, hospitality, patient coordination, customer service, or sales required. Medical aesthetics, beauty, wellness, luxury retail, or healthcare front-office experience strongly preferred. Strong computer, telephone, scheduling, point-of-sale, and written communication skills. Professional appearance and demeanor; high school diploma required.

COMPENSATION & BENEFITS

Compensation starts at $20 per hour. 10% commission on personally generated product sales. Staff discounts on eligible treatments, procedures, and products. Paid training and ongoing education; additional benefits may be available after 12 months; 401k Plan. Apply through Indeed with your resume and a brief introduction explaining why you would be a strong fit for this combined Customer Success Sale Coordinator role. RaymondMD Aesthetics is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics.

Pay:

From $20.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Retirement plan Tuition reimbursement

Work Location:

In person