Position Summary:

The Sales Coordinator role is to support our sales organization and improve the customer experience from initial engagement through post-sale follow-up. This position will serve as a critical link between Sales, Marketing, Operations, Product Development, distributors, and customers. In addition, this position will report to the President of the company. Key Responsibilities Trade Shows & Lead Management Trade shows and lead management are a very important component of this position and the duties will include:

• Manage the entire trade show process for each of our 10+ trade shows
• Coordinate booth reservations, schedules, attendees, and deadlines
• Coordinate packing and shipping of equipment and materials Manage the trade show lead capture and uploading and organizing leads in Odoo Categorize leads by opportunity and priority + Track trade show leads through the follow-up process Create follow-up lists for salespeople and distributors Send timely initial follow-up communications Purchase Order & Customer Status Updates Take ownership of routine customer and distributor requests regarding: Customer purchase order status Communication of production status + ship dates Lead times Order updates Warranty Tracking & Reporting Coordinate warranty follow-up in Odoo and develop measurable reporting.

Track:

Number of warranty incidents Product involved Type of problem Root cause Date reported Resolution Time to resolution Recurring product issues Price Lists & Catalog Management Coordinate updates to: Price lists Product catalogs Product specifications Product changes Distributor materials Website Lead & Catalog Request Management Manage incoming website requests. Review website inquiries Route qualified opportunities appropriately Process catalog requests Enter information into Odoo Send follow-up communications Audit website requests to ensure every inquiry has been addressed Customer Testimonials & Content Coordination . Identify satisfied customers Request testimonials Coordinate customer interviews Schedule video teams when appropriate Maintain testimonial and customer-reference database Sales & Marketing Materials Coordinate ordering and inventory of: Swag Banners Posters Trade show materials Customer gifts Sales collateral Ideal Candidate The ideal candidate must be eager to travel to 2-4 large trade shows a year, has 1-3 years of customer service and/ or inside sales experience. A college degree is not required, but would be preferred (especially in a communications or business related field). In addition, the ideal candidate is: Extremely organized Has a high sense of customer service urgency Proactive rather than reactive Comfortable communicating with customers Detail-oriented Strong at follow-through Comfortable managing multiple projects Able to work across departments Comfortable with CRM/ERP systems Able to organize and analyze basic sales data Comfortable with Excel and reporting Interested in improving processes

Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person