We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity. Comprehensive Health Plans Employer-matched 401(k) plan Education Reimbursement Work / Life Flexibility Northwood, OH The Inside Sales Representative plays a critical role in driving revenue growth while delivering exceptional customer experiences. This position focuses on providing accurate, timely pricing and delivery information, managing orders, and converting inquiries into orders. Inside Sales partners closely with Customer Service and our parent organization's sales hubs to ensure customers receive the right materials, solutions, and service, and works to develop target and non-major accounts into loyal, repeat customers. This role is eligible for quarterly bonuses that reward performance and results.

RESPONSIBILITIES

Prepare, respond to, and follow up on inbound quote requests via phone, chat, and email, converting inquiries into orders Build rapport with target and non-major accounts to grow loyalty and repeat business Identify larger-volume or strategic opportunities and transition them to the appropriate sales hubs Collaborate with internal teams to ensure smooth order execution and customer satisfaction, and support quality-related duties as needed. Continuously expand knowledge of our products, services, and procedures Enter and manage sales orders, returns, credits, debits, and returns with a high degree of accuracy Assist customers with product selection, pricing, availability, and technical questions Resolve order issues, customer service concerns, and special requests Review product inventory and flag concerns to purchasing and management Monitor competitor products and pricing Able to travel as needed to support growth and goals

EXPERIENCE & SKILLS

Sales-driven and results-oriented mindset Strong communication, listening, negotiation, and problem-solving skills Proven ability to sell, negotiate, and close business Highly organized with excellent attention to detail when evaluating accounts and orders Comfortable working in a fast-paced, high-volume sales environment Ability to manage multiple opportunities and priorities simultaneously Confident handling objections and complex customer needs Self-directed with a strong sense of ownership and accountability

QUALIFICATIONS

Bachelor's degree in a related field or comparable experience 1-2 years of inside sales or sales-focused customer service experience Proven success in a high-volume or transactional sales environment Proficiency with Microsoft Office and order-entry systems Knowledge of metals products, or experience in metals, manufacturing, or distribution, is a plus Familiarity with Lean practices or ISO standards is helpful