Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success. We are looking for an experienced and customer-focused HVAC Counter Sales Representative to join our team. This role is responsible for assisting customers, processing orders and quotes, supporting sales operations, and maintaining an organized branch environment. Responsibilities Provide exceptional customer service to walk-in, phone, email, and web customers. Process quotes, sales orders, returns, and warranty paperwork accurately. Prepare and stage customer pickup orders. Communicate order status, arrivals, and backorders to customers. Promote HVAC products and assist customers with product selection. Support warehouse operations, including stocking shelves and maintaining inventory accuracy. Prepare UPS, FedEx, and LTL shipments. Maintain a clean, organized, and safe work environment. Participate in after-hours rotation as needed. Qualifications High school diploma or equivalent required. Minimum of 5 years of customer service experience. HVAC industry experience preferred. Strong communication, problem-solving, and organizational skills. Ability to multitask, prioritize work, and work independently. Proficiency with Microsoft Office (Outlook, Excel, Word). Experience with Epicor Prophet 21 (P21) or similar ERP systems is a plus. What We Offer Competitive pay Comprehensive benefits package Paid time off and holidays 401(k) with company match Training and development opportunities A supportive team environment If you enjoy helping customers, solving problems, and working in a fast-paced HVAC distribution environment, we'd love to hear from you!