Sales Support Specialist

Job Title:

Sales Support Specialist Department :

Sales Operations Reports To :

Head of Sales Location :

Remote work may be considered for candidates located in the following states: Arizona, California, Florida, Indiana, Kansas, Kentucky, Maryland, Maine, North Carolina, New Hampshire, New Jersey, Ohio, Oregon, Texas, Virginia, and Washington.

Job Type :

Full-Time Hours:

Monday-Friday, 8:00 AM-4:30 PM (PST) may vary slightly based on location

FLSA Status :

Non-Exempt Pay :

$55K-$60K DOE About Herb Pharm At Herb Pharm , we inspire trust in plants and respect for nature while balancing purpose with profit . Located in beautiful Williams, Oregon, we've been the nation's leading liquid herbal supplement company for over 45 years. Our diverse organic farm and production facility works with 250+ plants to create over 500 liquid herbal extracts, distributed to grocery, natural food, and specialty stores nationwide. We're committed to treating our employees with respect and gratitude—join us and be part of our mission! Job Summary The Sales Support Specialist is an entry-level, support-focused role that helps the sales team execute retailer plans. This person builds customer presentations, supports deployment of sales tools and campaign materials, training and webinars, audits key account planning calendars, and compiles competitive retailer insights for the sales leadership team. The role also supports retail execution by coordinating audits and helping ensure promotions, co-op ads and in-store commitments are delivered. Key Responsibilities Build and maintain customer presentations for regional and national retailers (line reviews, innovation, category stories, JBP support, recaps). Create retailer-ready narratives by translating brand priorities, product benefits/claims, and performance data into clear, concise slides. Support sales campaign development by assisting in campaign toolkits (campaign overview, target accounts, key messages, assets checklist, timelines). Assist in coordinating training and webinars: scheduling, materials, run-of-show, and follow-up documentation. Coordinate meeting logistics (agendas, pre-reads, invites, notes, action-item tracking) for internal and external meetings. Maintain commercial support files and shared folders, including version control and "one source of truth" organization. Support the execution of the sales, campaign and innovation calendars as needed Coordinate and/or support shelf audits (store visits where feasible and/or broker/store photo audits), including shelf presence, pricing, tags, out-of-stocks, planogram compliance, and merchandising. Track execution issues and help close the loop with brokers, retailers, and internal teams; document actions and outcomes.

Support co-op advertising execution:

gather requirements, confirm timing/placement, and work with marketing to execute. Maintain a simple execution tracker/scorecard by key account and region.

Monitor competitor activity by retailer:

assortment, pricing, promotions, claims/messaging, merchandising, and visibility. Compile retailer-specific insights and recommendations to support go-to-market plans (assortment focus, promo approach, merchandising moments, messaging).

Required Education and Experience Education :

Bachelor's degree in finance, Accounting, Business, Economics, or related field (or near completion. Or an equivalent combination of education and relevant work experience

Experience :

Strong PowerPoint / Google Slides skills (clean layout, story flow, executive-ready output). Strong Excel skills (basic analysis; pivots/lookups preferred). Strong organization, attention to detail, and follow-through across multiple projects. Clear written communication and comfort working cross-functionally. Required Qualifications Strong analytical and problem-solving skills with the ability to follow and apply instructions in standard situations Professional interpersonal skills, including the ability to navigate challenging interactions and resolve conflicts effectively Clear, concise, and confident communication skills (verbal and written), with strong active listening abilities Ability to build relationships and establish trust with colleagues, clients, and external networks Highly organized with the ability to manage multiple projects, prioritize effectively, and meet deadlines Self-motivated with a proactive approach to learning and delivering high-quality work Ability to work independently with minimal guidance in a fast-paced environment Sound judgment and decision-making skills Maintains confidentiality and handles sensitive information with discretion Collaborative team player with strong communication and teamwork skills.

Working Conditions Work Environment :

Hybrid Travel Requirements :

10% or less.

Physical Demands :

Long periods of sitting, long periods of computer work. Attending training, or events, which may involve walking, standing, or carrying light materials. Our generous benefits package includes a complete range of quality benefits: Comprehensive group medical, dental, and vision coverage for employees and dependents Coverage includes a variety of alternative healthcare options Prescription drug coverage with a mail-order program Generous employee purchase discounts on our herbal products Employee-free product program Employee assistance program Green Commuter Initiative to encourage carpooling, walking, and biking to work Life, accident, and disability insurance 80 hours of accrued Paid Time Off 40 hours of accrued Paid Sick Time Eight paid National Holidays and one floating holiday Paid Jury Duty and Bereavement Leave Short-term disability plan 401(k) retirement plan with company matching and profit-sharing features At Herb Pharm, we are committed to building a workplace that reflects the diverse communities we serve and embodies the eco-friendly values we stand for. As a B-Corp and Regenerative Organic Certified company, we believe that sustainability and equity go hand in hand. We are dedicated to fostering a culture of inclusion where every individual—regardless of race, ethnicity, gender, sexual orientation, religion, disability, or background—feels empowered to contribute, grow, and thrive. We know that diversity drives discovery, innovation, and resilience, and we are committed to creating equitable opportunities for all employees. By embracing different perspectives and experiences, we not only strengthen our organization but also help nurture a more just, healthy, and sustainable society. If you're passionate about making a positive impact on the world and working in an environment that values social and environmental stewardship, we encourage you to apply. Together, we can create a future where businesses and communities thrive in harmony with the planet. Herb Pharm is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are dedicated to fostering a workplace where everyone feels valued and empowered to contribute to our success. Herb Pharm is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). We provide reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities. If you require assistance or accommodation during the application or hiring process, please contact recruiting@herb-pharm.com

At-Will Employment:

Herb Pharm is an 'At-Will' employer. Nothing in this job description should be interpreted as an employment contract. Job responsibilities and tasks may be modified from time to time based on the company's needs.