Lead Coordinator Restivos Heating & Air Conditioning Johnston, RI Job Details $20 - $23 an hour 13 hours ago Qualifications Customer communication Full Job Description Lead Coordinator | Johnston, RI | Restivo's Heating & Air Conditioning About Us At Restivo's Heating & Air Conditioning, we are committed to providing exceptional heating and cooling solutions while delivering a great experience for every customer. Our team takes pride in quality workmanship, honest service, and building lasting relationships with the homeowners we serve. Position Summary We are seeking a motivated, results-driven Lead Coordinator to proactively generate new business opportunities through outbound customer outreach. This is not a traditional call center or dispatcher role. The ideal candidate enjoys connecting with customers, making high-volume outbound calls, following up on opportunities, and scheduling qualified appointments that help drive business growth. Key Responsibilities Make a high volume of outbound calls to existing and prospective customers Follow up on unsold estimates, open proposals, and previous service opportunities Contact inactive and dormant customers to generate new business opportunities Promote maintenance agreements, membership programs, and additional HVAC services Schedule appointments for comfort advisors, service technicians, and sales representatives Execute customer re-engagement and follow-up campaigns Identify opportunities to generate additional revenue within the existing customer database Maintain accurate customer records, call notes, and activity in the CRM Provide professional and knowledgeable customer service during every interaction Meet or exceed daily, weekly, and monthly performance goals Performance Expectations Respond to new leads in a timely manner Maintain a high same-day booking percentage Achieve strong appointment confirmation rates Maintain a high lead-to-booking conversion rate Consistently meet established call and appointment-setting goals Maintain professional communication and a positive customer experience Qualifications Previous outbound calling, inside sales, lead generation, appointment setting, or customer retention experience preferred HVAC, home services, or other residential service industry experience is a plus Comfortable making a high volume of outbound calls each day Strong communication and relationship-building skills Self-motivated, goal-oriented, and results-driven Positive attitude with the ability to confidently overcome objections Comfortable working in a fast-paced, performance-driven environment Strong organizational and follow-up skills Experience with CRM software is a plus Bonus Structure Includes Bonuses based on appointments set Bonuses based on appointment confirmations Bonuses based on booking percentage and conversion rate Restivo's Heating & Air Conditioning is an Equal Opportunity Employer. All candidates must successfully complete a pre-employment screening, including a criminal background check.