Grace Management Group is a group of privately held gift and fragrance companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for over 50 years. Our brands include The Willowbrook Company, Bridgewater Candle Company, VOTIVO, Greenleaf, and Aroma Creations . Since 1975, we have refined our expertise in fragrance, color, product formulation, and packaging trends to transform into one of the largest home fragrance manufacturers in the United States. Still family-owned and operated, the Grace Management brands have blossomed into international players, with our products currently being sold in over 60 countries. We recently acquired a company called Audrey's , a leader in the home decor and home accessories industry. We are thrilled to now add Audrey's to our family of brands. We hire fun, friendly people and are currently looking to fill a Customer Success Representative position. Are you someone who loves connecting with people and thrives in a fast-paced environment? Join our team as a Customer Success Representative , where you'll build valuable skills in communication, problem-solving, and customer relationship management — all while growing alongside a company invested in your success. About the Role In this role, you'll be the first point of contact for our customers and sales team, helping them get the most out of our products and services while ensuring every interaction leaves a lasting positive impression. What We're Looking For A team player who enjoys a fast-paced, ever-changing work environment Enthusiastic, people-first attitude Strong organizational skills Customer service experience, ideally in a call center setting A genuine enjoyment of talking with and helping people Experience with Oracle and Gorgias systems is a plus (but not required — we'll help you learn!) What You'll Do Serve as the primary point of contact for customer inquiries via phone, email, and chat Troubleshoot and resolve customer issues quickly and effectively, escalating when necessary Educate customers on product features, updates, and best practices Maintain accurate records of customer interactions and follow up as needed Collaborate with sales, product, and support teams to ensure a seamless customer experience Identify trends in customer feedback and share insights with internal teams Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores What We Offer Health, Dental and Vision Insurance Paid time off and Company Holidays 401(K) after 1 year of employment Opportunities for career growth and advancement A supportive, collaborative team culture This is a great opportunity for the right individual. Visit www.audreys.com and www.gracemg.com to learn more about our company.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person