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TEKsystems
Sr. Sales Support Specialist
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What they do
A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
$57,372 / year median in Tennessee
+8% projected growth
Job Description
A TEKsystems client in Memphis, TN is seeking an experienced Customer/Sales Service Representative (CSR) to support its Telecommunication/Data (ComData) sales team in Memphis, TN. This individual will act as a key liaison between customers and sales representatives, handling order management, quote support, customer communications, and follow-up activities for contractors specializing in structured cabling, security, and low-voltage technology solutions.
- Support three Memphis-based ComData Sales Representatives, with future support potentially extending to additional team members.
- Process customer orders accurately and efficiently within
SAP S/4HANA.
- Handle customer communications primarily through email, with occasional phone support.
- Generate and assist with customer quotations for products and solutions.
- Perform order follow-up activities, including status updates, product availability, and customer communication.
- Manage and respond to customer inquiries in a fast-paced environment.
- Utilize company's AI-driven quoting platform (Canals) to import and process bills of material and quote requests.
- Review AI-generated quotes for accuracy, pricing adjustments, and completeness before submission.
- Maintain strong relationships with both internal sales teams and external customers.
- Assist with inbound call coverage and general customer service needs. Additional Skills & Qualifications Previous industry knowledge in:
- Electrical distribution
- Low-voltage distribution
- Structured cabling
- Security systems distribution
- Industrial or technology product distribution Experience supporting sales teams through order entry, customer service, or inside sales functions.
Preferred Qualifications:
SAP orSAP S/4HANA
experience. Experience with electrical, networking, security, structured cabling, or communications products. Distribution industry experience highly preferred. Experience working for electrical distributors, technology distributors, or similar competitors. Job Type & Location This is a Contract to Hire position based out of Memphis, TN. Pay and Benefits The pay range for this position is $25.00- $27.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Memphis,TN.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings