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BM
Bay-Lynx Manufacturing Inc.
Junior Technical Sales & Customer Success Representative
Job Description
Sales
- Customer Relationships
- Product Demonstrations
- Technical Support
- Training Position Summary We are seeking a motivated Junior Technical Sales & Customer Success Representative to help develop customer relationships, support equipment sales, and ensure customers receive excellent service throughout the ownership experience.
- Sales and Business Development Develop new sales opportunities through prospecting, outbound calls, referrals, industry research, and customer visits Follow up promptly and professionally with incoming leads and customer inquiries Learn the company's equipment and services well enough to confidently explain their features, benefits, and applications Identify customer needs and recommend suitable equipment, parts, service, training, or upgrade solutions Assist with quotations, proposals, demonstrations, and sales presentations Maintain regular contact with existing customers and develop long-term relationships Record customer activity, opportunities, and follow-up requirements in the company's CRM system Work toward established sales activity, opportunity-development, and revenue goals Represent the company professionally at customer locations, demonstrations, trade shows, and industry events Customer Success and Account Support Serve as a consistent point of contact before, during, and after an equipment sale Follow up with customers to ensure they are satisfied and successfully using their equipment Develop an understanding of each customer's operation, challenges, and future equipment needs Coordinate customer requests with the sales, parts, service, production, and technical teams Identify opportunities for additional equipment, replacement units, parts, service, upgrades, and training Help resolve customer concerns through clear communication and internal coordination Build customer confidence through dependable follow-up and responsive service Product Demonstrations, Deliveries, and Training Assist with equipment demonstrations at customer locations, trade shows, and company facilities Participate in equipment deliveries, startup support, and customer training Explain equipment operation, features, routine maintenance, and basic troubleshooting Help ensure customers understand how to operate their equipment safely and effectively Coordinate with experienced technical personnel when advanced setup, calibration, repair, or troubleshooting is required Gather customer feedback and communicate improvement opportunities to internal teams Technical and Product Support Develop a practical working knowledge of the company's equipment, controls, operating systems, and applications Provide customers with basic phone, email, and video-based product support Ask appropriate troubleshooting questions and help resolve straightforward operational issues Document technical concerns accurately and connect customers with the appropriate technical specialist when necessary Assist with basic equipment inspections, setup verification, and operational checks Stay current on product developments, common applications, industry trends, and competitive equipment Qualifications One to three years of experience in sales, customer service, construction equipment, industrial products, automotive, agriculture, manufacturing, or a related field is beneficial Strong interest in developing a career in technical or equipment sales Good mechanical aptitude and a willingness to learn how equipment operates Confident, professional, and comfortable speaking with customers Strong communication, relationship-building, and follow-up skills Self-motivated, organized, and able to manage multiple customer opportunities Comfortable making outbound calls and initiating conversations with prospective customers Able to work independently while maintaining communication with the internal team Comfortable working around trucks, machinery, construction equipment, and active job sites Basic computer proficiency and willingness to use CRM, quoting, and service-documentation systems Valid driver's license and willingness to travel throughout the United States Preferred Experience Experience in one or more of the following areas would be beneficial but is not required: Equipment, automotive, industrial, agricultural, or construction-related sales Concrete production, volumetric mixers, material placement, or construction equipment Mechanical, electrical, hydraulic, or equipment troubleshooting Customer training or product demonstrations Business development, inside sales, or account management CRM and sales-pipeline management Trade shows, customer events, or industry networking Work Environment Combination of office work, phone and email sales activity, customer visits, equipment demonstrations, and job-site support Regular interaction with customers, operators, technicians, managers, and business owners Hands-on exposure to trucks, machinery, and construction-related equipment Travel throughout the United States, typically Monday through Friday, for up to approximately 25 weeks per year Occasional work at trade shows, industry events, or customer demonstrations Customer-focused and team-oriented working environment Ideal Candidate The ideal candidate is personable, ambitious, mechanically curious, and eager to build a career in technical sales.
Compensation Pay:
$20.00- 30.
Work Location:
In person, with regular customer and business travelPay:
$20.00- $30.
Benefits:
Flexible spending account Paid time offWork Location:
In personBenefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
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Based on Tennessee data
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What they do
A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
$57,372 / year median in Tennessee
+8% projected growth