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INNIO
Commercial Operations Specialist
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What they do
A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
$59,829 / year median in Texas
+9% projected growth
Job Description
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high ‑ performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression. INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high ‑ margin services business that delivers long ‑ term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind ‑ the ‑ meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen ‑ ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward. Key Responsibilities
- Support commercial and sales operations activities, including quote management, order processing, and contract administration.
- Maintain pricing records and assist with pricing analysis and approvals.
- Prepare sales performance reports, dashboards, and business analytics.
- Ensure data accuracy within CRM and ERP systems.
- Coordinate with sales, finance, supply chain, and customer service teams to resolve operational issues.
- Monitor commercial KPIs and identify process improvement opportunities.
- Assist with sales forecasting, pipeline tracking, and territory analysis.
- Support customer onboarding and contract renewal activities.
- Develop and maintain standard operating procedures and documentation.
- Participate in continuous improvement initiatives and special projects. Qualifications
- Bachelor's degree in Business Administration, Marketing, Finance, Operations, or related field.
- 3-5 years of experience in commercial operations, sales operations, business operations, or a similar role.
- Strong analytical and problem-solving skills.
- Advanced proficiency with Microsoft Excel, Power BI, and Microsoft Office applications.
- Experience with CRM and ERP systems (e.g., Salesforce, SAP, Oracle, Microsoft Dynamics).
- Excellent communication and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.