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Customer Success Representative
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Romex Pest Control
Pleasant Grove, UT (In Person)
$38,200 Salary, Full-Time
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Job Description
CUSTOMER SUCCESS REPRESENTATIVE
At Romex Pest Control, our Customer Success team is at the heart of everything we do. We're looking for motivated, people-first individuals who can confidently guide customers, create positive experiences, and represent our brand with professionalism and care. If you enjoy a support team culture, meaningful conversations, and making an impact every day, you'll thrive here.COMPENSATION & BENEFITS
$37,400- $39,000 base salary (DOE) + commission 5% commission on sales (up to ~$200/month extra!
KEY RESPONSIBILITIES
As a key member of our team, you'll play an essential role in shaping each customer's experience: Handle inbound and outbound calls, providing prompt, friendly, and solution-focused service Act as the primary point of contact for customers, building trust and strengthening long-term relationships Listen actively to customer concerns and identify the root of issues, not just the symptoms Provide clear, confident recommendations and guide customers toward the best solutions Take ownership of customer inquiries from start to finish, ensuring complete resolution and satisfaction Accurately document all customer interactions, updates, and account changes within internal systems Monitor and clear daily alerts, ensuring no customer requests fall through the cracks Assist with account audits by reviewing details, identifying discrepancies, and helping maintain accuracy Support the billing team by conducting monthly collection calls with professionalism and empathy Process Technician Out (Tech Out) requests, ensuring timely scheduling and coordination Step in on escalated calls, maintaining composure and delivering confident, effective resolutions Collaborate closely with teammates and leadership to improve processes and elevate the customer experience Contribute to a positive, high-energy team environment where everyone supports each other's successQUALIFICATIONS
Call center or high-volume phone experience Strong communication, problem-solving, and multitasking skills Ability to work independently and as part of a team Customer-first mindset with a positive, can-do attitude CRM experience with FieldRoutes (Preferred) Spanish-speaking ability (Preferred- additional compensation provided)
Schedule:
Monday- Friday (7:00 AM
- 4:00 PM) with rotational Saturdays (7:00 AM
- 1:00 PM)