Wholesale/B2B Outbound Team Lead Boxio Springville, UT Job Details Full-time $18 - $25 an hour 5 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Managing customer accounts Customer communication Team supervision Packing Warehouse management system Managing client accounts EDI transactions for logistics B2B Organizational skills Warehouse experience Managing teams as a warehouse supervisor Logistics compliance Account management Full Job Description Job Summary Boxio is hiring a Wholesale Team Lead to own the B2B side of our fulfillment operation. You will manage all wholesale and retail-compliance functions for the accounts assigned to you, from EDI order intake through routing, labeling, and on-time shipment. You'll make sure your team is properly staffed, every order goes out complete and compliant, and chargebacks are prevented before they happen. What You'll Do Oversee end-to-end B2B fulfillment for your assigned client accounts, including order processing, allocation, pick/pack, labeling, routing, and shipping Ensure all wholesale shipments are completed on time, in full, and free of errors Manage EDI communications (850, 855, 856, 810, 940, 945, etc.) and resolve transmission or data issues quickly with clients and trading partners Interpret and enforce retailer routing guides and vendor compliance requirements (carton labeling, GS1-128/UCC labels, packing slips, pallet configuration, ASN timing, appointment scheduling) Proactively identify and prevent chargeback risks; investigate and dispute chargebacks when they occur Plan daily and weekly staffing for the wholesale team based on order volume and ship windows, and adjust as needed Coordinate carrier routing requests, BOLs, and pickup appointments Manage wholesale workflows in ShipHero and maintain accurate order and inventory status Serve as the primary operational point of contact for your accounts on B2B matters and communicate proactively about issues or delays Train and coach team members on retail compliance and B2B processes Track and report KPIs including on-time ship rate, fill rate, accuracy, and chargeback dollars What We're Looking For Minimum 3 years of experience in wholesale, retail, or B2B fulfillment operations Retail experience is required; you understand how major retailers operate and what they expect from vendors Fluent in EDI communications and comfortable troubleshooting EDI issues Deep understanding of retailer routing guides, vendor compliance, and chargebacks Prior hands-on experience with ShipHero WMS is required Experience leading or supervising a team in a warehouse or fulfillment setting Strong organizational skills and ability to manage multiple accounts and ship windows at once Clear, professional written and verbal communication with clients and internal teams Proficiency with Excel/Google Sheets and Claude Ability to stand, walk, and lift up to [50] lbs as needed What We Offer Health, dental, and vision insurance Paid time off and paid holidays Opportunities for advancement in a growing 3

PL Pay:

$18.00 - $25.00 per hour Expected hours: 40.0 - 60.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person