Inside Sales & Customer Experience Representative Company:

Granite City Graphics Location:

Barre, VT (In-Office / On-Site)

Job Type:

Part time / Schedule Expansion Opportunity (Small-Team Environment)

Work Schedule:

Tuesday

• Friday to start (Expanding to Mondays as client pipeline grows)

Base Pay:

$19.00

• $23.00 / hour ($40,000
• $48,000 / year base, depending on experience) On-Target Earnings (OTE): $55,000
• $75,000+ per year (Uncapped Commission & Multi-Category Bonuses)

The Opportunity:

Small Team. Endless Solutions. Unlimited Potential. At Granite City Graphics, we aren't just a local sign shop—we are Central Vermont's all-in-one branding, graphics, window tinting, and regional manufacturing hub. We operate as a true one-stop shop for local businesses, contractors, schools, homeowners, event planners, and regional print producers. Because our business is a hidden gem in Central Vermont, many people in our community simply don't realize everything we can do. That is where you come in. As a key member of our tight-knit, small team, your job isn't just taking orders—it's opening eyes. Every single inquiry is a chance to educate a customer on what's possible, uncover hidden opportunities, and introduce them to services they didn't know we offered under one roof. The Power of Discovery When a client calls or walks in asking for a single service, a typical order-taker just writes up the ticket. A Granite City Graphics Specialist digs deeper: "Did you know we letter and wrap work vehicles right here in Barre?" "Are you aware we offer full custom apparel, embroidered hats, and DTF prints for your crew?" "Did you know we install solar and privacy window tinting for commercial offices and personal vehicles?" By taking the time to educate our customers and promote our full spectrum of services through direct calls, Facebook, and email outreach, you turn small initial inquiries into long-term, high-value commercial relationships.

Why Sales & Marketing Professionals Thrive Here Work-Life Balance Schedule:

Start with an attractive Tuesday through Friday schedule while learning our products. As you build your client base, this role has the opportunity to expand to Mondays as a quiet, dedicated day for focused outbound sales and campaign management.

Small-Team Culture:

You aren't just a number in a corporate machine. Working in a close-knit, collaborative shop means your voice is heard, your efforts are directly recognized, and your success immediately impacts the company.

Virtually Zero Product Constraints:

In-house capabilities range from automotive and commercial window tinting (solar control, privacy, UV protection, security film) to full vehicle wraps, direct-to-film (DTF) apparel printing, custom embroidery, laser engraving, job-site signs, banners, and thousands of promotional products (drinkware, tablecloths, event gear, and business cards). Major B2B Wholesale Channel (DTF Prints): We manufacture and wholesale high-quality Direct-to-Film (DTF) transfer prints directly to local and regional print shops, apparel decorators, and brands (available for local Barre pickup or regional shipping).

Local Marketing Freedom:

You will have the tools to run engaging local Facebook posts and email marketing campaigns to showcase our completed projects, educate the community, and generate inbound leads.

Driven Attitude Over Industry Experience:

You don't need a degree in print production or window film installation to succeed on Day 1. If you bring curiosity, energy, and a desire to connect with people, we will teach you the products.

Key Responsibilities Consultative Inbound Sales & Discovery:

Answer incoming calls, web leads, and walk-in requests. Ask smart discovery questions to learn about the client's broader goals and introduce them to additional services they may not know we offer.

Local Social Media & Email Marketing:

Create and schedule engaging Facebook posts (showcasing recent vehicle wraps, tinting jobs, and custom apparel) and send periodic email campaigns to past clients to keep Granite City Graphics top-of-mind. B2

B Wholesale & Commercial Account Outreach:

Connect with local contractors, commercial businesses, and regional print shops to pitch our wholesale DTF transfer prints, fleet graphics, or architectural window tinting.

Proactive Off-Peak Re-engagement:

During slower seasonal periods or on dedicated sales focus days, reach out to past customers via phone and email to share new product lines and off-peak promotions. Quote Building in

Jobber:

Use our sales management platform ( Jobber ) to build estimates, present optional add-on items, track approval statuses, and send design proofs to clients.

Customer Relationship Management:

Keep accurate client notes, log lead sources, tag account types (e.g., Wholesale DTF Partner , Fleet Account , Window Tint Client ), and maintain transparent communication from quote approval to final job completion. Compensation & Incentive Structure We offer a steady, predictable base wage combined with a variable pay model that directly rewards cross-selling and account growth: Pay Component Details Reliable Hourly Base $19.00

• $23.00 / hr (Paid bi-weekly) Outbound / New Business Commission5%
• 8% on converted quotes for new client accounts, commercial tint projects, new B2B wholesale DTF accounts, and proactive marketing leads.

Inbound / Repeat

Account Commission 2%

• 3% on direct incoming re-orders and standard requests. Multi-Category Cross-Sell SPIFFs Earn $15
• $50 cash bonuses when you successfully cross-sell secondary product lines (e.

g., adding crew apparel or vehicle lettering to a window tinting job) onto a single order. Qualifications & Attributes Attitude & Drive (Required): High energy, competitive spirit, and genuine enthusiasm for helping local businesses and vehicle owners protect and grow their brand.

Small-Team Player:

Comfortable wearing a few hats, communicating directly with production staff, and thriving in a flexible, fast-paced small business environment.

Community Connector Mindset:

Comfortable using phone, email, and social media (Facebook) to spread the word about our services across Central Vermont.

Communication Skills:

Excellent phone presence, active listening ability, and clear written communication for quote follow-ups and marketing emails.

Tech & Software Savvy:

Comfortable navigating CRM software ( Jobber experience is a plus), social media platforms, and digital quote systems.

Curiosity:

Eager to learn how our product lines fit together so you can naturally recommend services without feeling "salesy."

Experience:

1-3 years in customer service, retail sales, inside sales, social media marketing, or account management (experience in print, apparel, DTF, automotive, window tinting, or trades is helpful, but not required).

Schedule, Benefits & Perks Work Schedule:

Tuesday through Friday to start (32-40 hours/week), with a clear path to expand to Mondays as you grow your outbound client base. Paid Time Off (PTO): Generous paid time off and paid holidays.

Employee Discounts:

Deep discounts on all custom apparel, vehicle tinting, graphics, and merchandise for personal use.

Direct Growth Opportunity:

As part of a small, growing business, top performers have direct access to leadership and the ability to help shape our sales process.

Future Benefits Re-evaluation:

While health insurance and retirement plans are not currently offered, we regularly reassess our benefits package as our team and business continue to expand. Equal Opportunity Employer Granite City Graphics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay:

$55,000.00

• $75,000.

00 per year

Work Location:

In person