STEK USA

is the exclusive United States distributor of STEK, one of the automotive industry's leading innovators and manufacturers of Paint Protection Film (PPF/Clear Bra), Window Tint, Windshield Protection Film, and premium Car Care products. Over the past ten years, STEK USA has rapidly expanded across the U.S. market through proprietary high-quality products, industry-leading innovation, and world-class customer service. We are seeking a motivated, outgoing, and solution-oriented Customer Success Specialist who shares our passion for excellence and being part of the automotive industry. This role is ideal for someone who enjoys working in a fast-paced environment, building customer relationships, and providing world-class customer service. While prior Customer Success experience is helpful, it is not required. This position offers strong professional development potential. This is a full-time, on-site position at our HQ in Woodinville, Washington. The Customer Success Specialist will work directly under the Sales Director, who will provide training, guidance, and a clearly defined roadmap to success.

Responsibilities:

Develop a detailed understanding of STEK USA's product portfolio to effectively educate and guide new leads and customers Support the outbound sales team in expanding their book of business and converting qualified leads into loyal customers Act as the first point of contact for customers, build and nurture strong relationships with customers to understand their needs and goals, while handling basic questions, warranty claims, and providing service resolutions Onboard new leads and customers via phone calls, video meetings, emails, and text messages Nurture existing client relationships and re-engage with past clients to discover pain points and opportunities Develop and provide industry and business knowledge to educate clients in an effort to grow their businesses alongside STEK Complete timely and accurate data entry into CRM, assist in CRM hygiene, and other software to track conversations and opportunities for improvements amongst clients, with clear communication to outbound sales and the

Sales Director Qualifications:

Customer service experience and/or account management (sales) experience Highly skilled at data entry, writing, and verbal communication Organized and methodical Self-starter and willingness to adapt and learn Enjoy helping others succeed and grow

Pay:

$56,000.00 - $76,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Paid training Vision insurance

Work Location:

In person