HVAC Warranty Manager Job Summary We are seeking an experienced HVAC Warranty Manager to oversee our warranty department and ensure warranty concerns are handled quickly, accurately, and professionally. This position will manage the team responsible for warranty claims, parts ordering, scheduling, and dispatching technicians. The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities while holding a team accountable. Key Responsibilities Manage and lead the HVAC Warranty Department and team. Oversee the filing and processing of HVAC warranty claims. Ensure claims are accurate, complete, and submitted on time. Monitor outstanding, rejected, and unpaid warranty claims. Oversee ordering of warranty parts and follow up on backordered parts. Ensure technicians receive the correct parts and information needed to complete warranty repairs. Schedule and dispatch technicians for warranty calls and return visits. Prioritize warranty calls based on urgency, customer needs, parts availability, and technician schedules. Monitor open warranty jobs through completion and ensure nothing falls through the cracks. Work directly with technicians, manufacturers, vendors, customers, and internal departments. Handle escalated warranty concerns and difficult customer situations. Track warranty costs, reimbursements, credits, claim denials, and department performance. Identify recurring warranty issues and recommend solutions to leadership. Train, coach, and hold warranty team members accountable for performance. Continuously improve warranty processes to increase efficiency and customer satisfaction. Qualifications Previous HVAC industry experience required. Previous warranty, service, dispatch, parts, or operations experience preferred. Previous leadership or management experience preferred. Strong understanding of residential HVAC equipment and repair processes. Excellent organizational and communication skills. Strong attention to detail and follow-through. Ability to multitask in a fast-paced environment. Strong problem-solving and customer service skills. Ability to hold employees accountable and lead a team. Computer proficiency required. ServiceTitan experience preferred. Experience working with HVAC manufacturers and warranty portals is a plus. What We Are Looking For We need a strong leader who takes ownership. The right person will be proactive, organized, responsive, and committed to making sure every warranty issue is followed through from the initial customer call to the completed repair and final claim reimbursement. This position has a direct impact on our customers, technicians, and company profitability.

Pay:

$75,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person