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Avianca Costa Rica
Commercial Support Advisor
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Job Description
Job Description Responsibilities You are getting closer to touching the sky! ✈️ We want you to be part of this exciting journey where you can grow and develop alongside a highly trained and diverse team that will help you continue overcoming obstacles and reach your destination. 🎯 We are looking for a Commercial Support Advisor (Miami) This role aims to be a key ally for the commercial operation, managing support processes and sales channels and connecting different areas of the company to respond quickly to business needs. It will ensure compliance with policies, the quality and traceability of information, and the continuity of operations, with a strong focus on service and efficiency.
Specific functions:
- Manage sales channels and agencies, ensuring their update, control, traceability, and compliance with established commercial policies.
- Lead the management of requirements and commercial support cases, ensuring their attention, follow-up, and timely closure, focusing on service to internal and external clients.
- Ensure compliance with commercial, financial, and corporate controls, including the management of tickets, courtesy, and discounts, contributing to the mitigation of operational and financial risks.
- Coordinate with different areas of the company —Sales, Finance, Legal, Distribution, Customer Service, and IT— to manage comprehensive solutions and facilitate the continuity of operations.
- Manage and ensure the quality of information and reports in the area, guaranteeing their integrity, traceability, and availability for follow-up and decision-making.
- Identify opportunities for improvement in processes and manage the operational and administrative activities of the area, prioritizing requirements and resources according to business needs.
Check-in / requirements to board:
Professional Training:
Professional or technologist in Business Administration, Industrial Engineering, or related fields. Desirable complementary training in Operations, Project Management, Planning, or Strategy.Experience:
Between 1 and 2 years of experience in commercial support roles, customer service, or requirements management, ideally in tourism, aviation, or related industries (essential), with experience in attention and support, problem resolution, case follow-up, information management, and process compliance.- Knowledge in case management tools, CRM and ticketing, information analysis and management, report preparation, and process follow-up. Desirable knowledge in SAP and distribution systems like BSP/ARC.
- Intermediate Excel level.
- Advanced English level.
- Advanced Spanish level.