Drive Dealer Performance. Strengthen Loyalty. Deliver After Sales Excellence.

The After Sales Performance Consultant - Audi delivers hands-on consulting support to Audi dealerships, primarily focused on Service operations, with secondary responsibility for Parts performance. This role acts as a trusted advisor to dealer leadership, identifying operational gaps, implementing measurable improvement plans, and sustaining results across customer satisfaction, capacity utilization, and profitability.

This is a highly field-based role, with the majority of time spent on-site within dealerships, translating strategy into execution.

Location & TerritoryTerritory Coverage:

New York, New Jersey, Connecticut, Maine, Pennsylvania, Massachusetts, Vermont, and New HampshireThis role requires extensive regional travel throughout the assigned Northeast territory.

CompensationSalary Range:

$110,000 - $120,000 annually(Actual compensation may vary based on experience, qualifications, and internal equity.)Primary Focus AreasService Effectiveness & Customer LoyaltyCustomer Satisfaction across the After Sales journeyWorkshop Capacity and EfficiencyDealer Profitability through non-warranty Service & Parts channelsData-driven reporting, performance tracking, and accountabilityKey ResponsibilitiesIn-Dealer Consulting & Execution (80%)Deliver hands-on After Sales consulting in dealerships, aligned with HQ and Regional prioritiesAnalyze operations to identify root causes impacting performance, customer satisfaction, retention, and profitabilityDevelop and implement clear, measurable action plans and ensure sustained executionSecure alignment and commitment from Dealer Principals and General Managers on priorities and outcomesService & Parts Performance ImprovementImplement service processes to improve:

Customer retention and loyaltyWorkshop utilization and capacityFix right first performanceAfter Sales profitabilitySupport Audi Genuine Parts (AGP) performance across all sales channelsStrengthen collaboration between Service and Parts for improved operational alignment and marketing effectivenessTraining, Programs & Capability DevelopmentSupport Academy initiatives including:

Service and Parts Performance GroupsCertification and training programsPartner with In-Dealer Trainers and regional teams to reinforce best practicesData, Reporting & AnalysisTrack and report dealership performance and action plan progressLeverage data to identify trends, risks, and opportunitiesConduct root cause and gap analysis, and benchmark best practicesAnalyze dealership financial statements to guide recommendationsCollaboration & IntegrationPartner with Area After Sales Managers, In-Dealer Trainers, and other field rolesEnsure alignment across people, processes, and systems to drive consistent executionCore Skills & CapabilitiesStrong consulting mindset: diagnose issues, design solutions, implement change, and measure resultsAdvanced analytical skills using KPIs and financial dataExcellent communication and influencing skillsStrong time management and ability to manage a high travel scheduleAdaptability in a dynamic, field-based environmentAbility to influence and gain buy-in from senior dealership leadershipRequired Skills & ExperienceMinimum of 10 years of dealership management experience, including roles such as Service Manager or Service DirectorDeep expertise in fixed operations with a proven track record of business performance improvementStrong understanding of Service and Parts department processesExperience with service capacity planning and customer retention strategiesProficiency in reading and analyzing dealership financial statementsAbility to conduct root cause analysis, gap analysis, and implement best practicesStrong working knowledge of dealer management systems (e.g., CDK, Reynolds & Reynolds)Proficiency in Microsoft Office (Excel, Word)Preferred Skills & ExperienceParts & Service marketing experienceRetail automotive or customer care backgroundExperience providing consulting support within Service and/or Parts operationsFamiliarity with Audi/VW products and After Sales operationsKnowledge of Audi/VW Parts policies, procedures, and Terms of TradeExperience managing or implementing express service operationsExperience working with multiple DMS platformsExposure to SAP or similar enterprise systemsWhy This Role MattersThis role directly impacts dealer profitability, customer loyalty, and brand performance. By working side-by-side with dealership leadership and After Sales teams, you help ensure Audi's service promise is consistently delivered-driving long-term customer retention and operational excellence across the network.