Job Overview The Sales Scheduling Manager is responsible for the team that provides the first professional voice many customers hear from Terminix. This in-person, full-time leadership role at our Fayetteville office owns the conversion of inbound interest and outbound outreach into confirmed, qualified appointments for field sales professionals. Success is measured by team appointment volume, appointment quality, and how well those appointments fill outside sales calendars. This role reports to the Customer Accounts Manager and leads a team of sales schedulers who generate appointments from two sources: Inbound leads — new customers who call or submit web forms Outbound leads — existing customers contacted to fill open slots on field sales schedules Primary Goals 1. Inbound appointment setting (new customers). Lead the team that answers inbound calls promptly and professionally, follows up on web-form and digital leads quickly, qualifies interest, explains next steps, and books inspections or consultations. Own inbound conversion performance and ensure Terminix is represented as a trusted advisor from the first conversation. 2. Outbound appointment setting (existing customers) Direct outbound calling to current customers for follow-up, add-on, or seasonal visits. Fill gaps in outside salespeople's daily routes and calendars, re-engage customers with open opportunities, and coordinate with field sales so appointments are geographically efficient and show-ready. Essential Duties and Responsibilities Lead, coach, and develop a team of sales schedulers to meet or exceed targets for appointments set, contact rate, and show rate. Own inbound and outbound scheduling operations, including call handling standards, lead follow-up speed, and appointment close quality. Maintain accurate calendars for sales inspectors and outside sales professionals; oversee confirmations, reminders, reschedules, and no-show recovery. Ensure complete, usable CRM notes so field salespeople arrive prepared. Partner with the Customer Accounts Manager and sales leadership on capacity, lead flow, scheduling issues, and calendar utilization. Enforce scripts, quality standards, and company policies while coaching the team to adapt professionally to each customer. Monitor performance metrics, identify gaps, and implement process improvements. Perform other related duties as assigned. Qualifications Required High school diploma or GED About 12 months of customer service experience (phone or in person preferred) Strong verbal communication and telephone etiquette Ability to work on-site in a fast-paced environment and handle multiple tasks Basic computer skills and comfort with CRM / scheduling systems Reliability for a full-time, in-office schedule Preferred Prior supervisory or team-lead experience Proven ability to coach others through objections and close for a next step Strong follow-up discipline and comfort managing to metrics Experience coordinating calendars or routing for a field sales team Skills Clear oral and written communication Team leadership, coaching, and accountability Self-motivation and problem-solving Customer relations and professional presence Organization, follow-through, and schedule coordination Aptitude for numbers, conversion metrics, and capacity planning

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person