POSITION

Administration Assistant (with some Technician skills)

LOCATION

Salem / Nashua, NH Company in southern New Hampshire is seeking an Administration Assistant with basic electro-mechanical technical skills (must have experience with tasks such as soldering, reading schematics, and testing). Small company is seeking an individual to support the operations manager and provide assistance to the bench tech with electro-mechanical tasks. (Due to ITAR requirements, the individual must be a U.S. citizen)

Responsibilities Account & Order Management:

Act as a key account coordinator by generating quotes, processing sales orders, handling Purchase Orders (POs), and managing accounts payable collections.

Logistics & Shipping:

Oversee all domestic shipping and receiving activities (excluding complex export compliance managed by senior management). Pack, lift, and handle boxes for timely delivery.

RMA & Returns:

Manage the Return Merchandise Authorization (RMA) process, coordinate returns, maintain daily returns log, and provide reports to the Business Operations Manager.

Inventory Control:

Manage the U.S. warehouse inventory, lead physical counts and audits for precise stock accuracy.

Cross-Company Coordination:

Serve as a primary point of contact and coordinate activities between manufacturing, service, sales, and shipping departments.

Additional tasks:

Perform other administrative or operational duties as assigned to support business needs.

Technical Backup:

Maintain competency to provide effective support for the Lab Technician.

Requirements Technical & Administrative Balance:

At least 3 years of administrative experience combined with an electro-mechanical background or strong aptitude for technical environments.

Software & Systems:

Proficiency with computers and standard office software. Experience with ERP or financial software required; Intuit QuickBooks Enterprise Solutions preferred.

Customer Relations:

At least 3 years of direct experience interacting with customers in a professional service or sales support capacity.

Compliance:

Comply with ISO, ITAR, DOC, DOS, and company policies. Experience in ISO and ITAR-regulated environments advantageous.

Organization:

Strong organizational skills and ability to manage tasks and meet deadlines across multiple projects.

Team Dynamics:

Proven ability to work independently and collaborate as part of a small, tight-knit team with a focus on mutual backup.

Education:

A degree or certification in business administration or related field preferred.