Personal Lines Insurance CSR Manager Cottonwood Insurance

• Insurance Agency (P&C
• LH) Salt Lake City, UT Job Details Full-time $25
• $35 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer communication Teamwork Performance management Team development Records management Attention to detail

Full Job Description Company Overview:

Cottonwood Insurance, a reputable private insurance broker established in 1981, takes pride in its strong commitment to providing clients with top-notch insurance solutions. With a portfolio boasting with our countries largest and most respected insurance companies and a dedicated service staff, Cottonwood Insurance has earned a reputation for excellence in the industry. Our family-oriented atmosphere fosters collaboration, growth, and success, ensuring both our clients and employees receive the highest quality service. Personal Lines Insurance CSR Manager The Personal Lines CSR Team Manager is responsible for leading and supporting the agency's Personal Lines service team to ensure exceptional client service, efficient daily operations, and strong policy retention. This role oversees CSR training and development, workload management, service standards, workflow and procedure adherence, and team performance while serving as a resource for complex client and carrier issues. The manager works closely with agency leadership, producers, and carrier partners to improve processes, maintain accountability, identify opportunities for growth and cross-selling, and foster a positive, collaborative team environment focused on delivering an excellent client experience.

Key Responsibilities:

Answer inbound client calls and provide prompt, professional support Assist with billing questions, policy changes, and general inquiries Review coverage and help address client needs Maintain accurate client records and documentation

What We're Looking For:

Strong communication and customer service skills Attention to detail and ability to multitask Insurance experience preferred but not required

We Offer:

Competitive commission and bonus potential. Comprehensive training and professional development opportunities. Health and dental benefits A supportive professional work environment. A company culture that values work-life balance.

Job Type:

Full-time Pay:

$25.00

• $35.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person