The Operations Specialist acts as both a back-of-house support position and a front-of-house client-facing assistant. The Operations Specialist must be an effective multi-tasker, and is also responsible for representing the Hamilton brand through our Core Values in their day-to-day responsibilities. This position may be required to work weekends, some holidays, and peak sales periods. Responsibilities Answer incoming phone calls and direct calls to the appropriate associate or department. Ensure proper flow of correspondence for all messages through the store. Initiate mail flow distribution through the store. Engage in clerical duties such as acquisition of supplies, clerical duties, and point-of-sale duties. Help coordinate and optimize the shipping and distribution process between corporate headquarters, customers, and stores. Review and assure adherence to proper shipping insurance procedures. Assist in generation of reports for stores, departments, and executives. Coordinate between sales associates, clients, vendors, suppliers, and corporate office for a variety of tasks. Process and prioritize the flow of regional merchandise into and out of the store, and through proprietary inventory system. Check purchase orders and invoices for accuracy, liaising with Accounts Payable. Follow Hamilton quality control standards when stocking merchandise. Receive and ticket merchandise, entering appropriate information into proprietary inventory system. Process items to be returned to vendors or shops. Act as a liaison between store and Merchandising department, based at company headquarters, for any merchandise being shipped to or from the store. Assist in bi-annual audited physical inventory counts, as well as regular physical inventory checks on the sales floor. Skills Excellent verbal and written communication skills. Exceptional interpersonal communication skills. Ability to stay calm in high-pressure or fast-moving situations, both behind the scenes and in front of clients. Strong organizational skills. Ability to work both independently and collectively with team members as needed. Ability to handle and work with small, high-value merchandise. Proficiency in Point of Sales (POS) systems and Microsoft Suite. Education & Experience High school diploma or equivalent (GED) and 1 year of relevant experience with administrative work or in retail inventory positions. Experience in high-end jewelry or luxury environments. Administrative experience in a fast-paced environment. Experience working in back offices or inventory offices for multi-store or multi-location retail companies. Physical Requirements Physical activity not limited to: reading, writing, walking, walking up and down stairs, standing, sitting, kneeling, lifting up to 25lbs.