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CorTech

Sr. Field Technician - Information Technology

Career Insights for Technical Sales Specialist

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What they do

A Technical Sales Specialist sells technology products or services for a company and provides specialized technical assistance for customers. May assist with product installation, training for users, maintenance and repairs or upgrades. May travel within a sales district or region to meet with business customers and maintain technology products or service contracts.

$111,510 / year median in California

-9% projected decline

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Job Description

Sr. Field Technician
  • Information Technology CorTech
  • 3.1 Culver City, CA Job Details $28
  • $32 an hour 19 hours ago Qualifications High school diploma or
GED Full Job Description Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities:
Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity. Performs advanced-level maintenance on all products, including low-complexity installation activities. Provides technical feedback on equipment, systems and processes to improve overall service delivery. Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Identifies and resolves systemic issues within the team. Proactively supports the needs of other team members, providing technical assistance and expertise. Contributes to improved client services metrics reporting and documentation. Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications:
High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years' experience in area of responsibility.