Technology Assistant Northshore Education Consortium - 3.3 Beverly, MA Job Details Full-time $25 - $28 an hour 1 day ago Benefits Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance Employee discount Professional development assistance Life insurance Retirement plan Qualifications Teamwork Confidential information handling Word processing Spreadsheets Employee relationship building Incident Escalation User training (technical support) Databases High school diploma or GED Driver's License Attention to detail Productivity software support Computer hardware Driving Desktop (troubleshooting support) Working with students Desktop applications Organizational skills Productivity software Escalation handling Stakeholder relationship building Teaching technology use Full Job Description Northshore Education Consortium (NEC) is a leading educational collaborative dedicated to providing high-quality educational programs and services to students with complex needs.

POSITION SUMMARY

This position provides Tier 1 technical support to school staff and students, acting as a first-line of support for all hardware and software technical questions. This position will be assigned to support staff as they work with and use technology, and will play a critical role in school infrastructure. The person who fills this position must be able to work independently, be intrinsically motivated, highly organized, detail oriented, generate creative solutions, and self-monitoring of personal performance, while focusing on staff and students' needs, providing solutions in a timely and sensitive manner.

ESSENTIAL FUNCTIONS

Technical:

• Install new workstations, laptops, printers, and peripherals, preparing them for use; including recycling
• Provide first-response technical support, including testing and troubleshooting workstations, laptops, printers, Smart Boards and peripherals; contacting vendor support as required
• Install, test and troubleshoot software applications (instructional and administrative), being conscious of software requirements, license restrictions, and end- user needs
• Work with the Technology Department to manage and maintain building wiring closets, including cleanliness, labeling, and cable management
• Work with the Technology Department to maintain optimal network performance and security
• Maintain personal and professional technology skills, keeping current with industry trends and bringing that knowledge forward for the good of the organization

Non-Technical:

• Help manage and coordinate online educational testing of students
• Help manage and maintain accurate building technology inventory records and counts
• Develop a strong sense of trust among end-users and strong working relationships with diverse colleagues.
• Promote a positive and professional image of the District at all times
• Participate in meetings as required, offering insight and direction to people's use of technology as it relates to the District's Information Literacy and Technology Plan
• Cooperate and coordinate with other members of the technology program

QUALIFICATIONS

• High school diploma supplemented by at least one year of college, technical, or on the job training
• Demonstrated field experience working with end-user technical support in a responsive, helpful, courteous, and tactful manner leading to timely and appropriate problem resolution or escalation
• Wide range of computer hardware and software experience in a networked environment and/or a willingness to learn new and emerging technologies as they are introduced to the schools
• Demonstrated knowledge and field experience with basic applications including word processing, spreadsheets, and databases
• Demonstrated ability to train staff and work with students on a variety of technology tools; including: productivity suites, learning applications, and web-based software
• Demonstrated field experience working with confidential and time-sensitive matters
• Demonstrated strong oral and written communication skills
• Demonstrated organizational skills, with attention to detail
• Ability to physically lift and carry technology equipment (approximately 40 lbs.)
• This position must possess and maintain a current, valid Driver License.

Driving to and providing on-site support at all NEC locations is required.

OTHER:

• Perform other responsibilities as assigned

Schedule :

Monday through

Friday, Schedule TBD Salary :

$25-28 per hour based on experience

Anticipated Start Date :

August 31, 2026

Pay:

$25.00 - $28.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person