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RB
RLM Brand Group
Wireless Customer Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Technical Sales Representative
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Based on New Hampshire data
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What they do
A Technical Sales Representative sells equipment for a company and provides specialized technical assistance for customers, including installation, training for users, maintenance and repairs. Travels within a sales district or region to meet with customers and maintain equipment.
$74,562 / year median in New Hampshire
+5% projected growth
Job Description
Join RLM Brand Group, a customer acquisition and sales firm, as a Wireless Customer Representative and become an expert in AT&T's wireless products and services in the Manchester area. In this role, you'll engage directly with customers at assigned retail partner locations, learn about their connectivity needs, and introduce AT&T's smartphones, wireless plans, and mobile solutions through face-to-face consultations. As a Wireless Customer Representative, you'll represent AT&T at assigned retail partner locations, bringing AT&T's latest wireless offers directly to customers through branded customer engagement experiences. You'll build meaningful conversations with shoppers, recommend wireless solutions that fit their needs, and guide customers through the enrollment process with confidence and professionalism. Every interaction is an opportunity to deliver an outstanding customer experience while contributing to individual and team sales success. Responsibilities of the Wireless Customer Representative Engage customers in-person to understand their mobile usage needs and recommend AT&T's tailored cell phone plans, emphasizing flexibility, affordability, and coverage. Personalize recommendations in person by understanding usage patterns to suggest the most suitable AT&T mobility packages and data plans. Highlight AT&T's device offerings, including the latest smartphones and accessories, to enhance the customer's mobile experience. Address customer questions about plan options, device compatibility, and promotional offers with clarity and professionalism to foster trust. Demonstrate AT&T's superior network coverage and reliable service to encourage long-term customer loyalty and satisfaction. Assist customers in choosing the right data plans, family packages, and device options that align with their digital needs and budget. Qualifications of the Wireless Customer Representative A high school diploma or equivalent is preferred. Experience in sales, customer service, or telecommunications is a plus but not required. Goal‑driven mindset with focus on meeting team sales targets. Strong interpersonal and sales skills to build trust quickly with our customers. Organized in documenting customer preferences for tailored service and sales.