Job Description Overview Insight Global is seeking Digital Moderators to support a large-scale data collection project with our client. Moderators will oversee participant sessions, assist with technology and device troubleshooting, ensure compliance with project procedures, and help maintain a positive participant experience throughout the study. Responsibilities

• Brief participants on study tasks, session expectations, and quality standards.
• Prepare, reset, and organize recording environments before and between sessions.
• Coordinate daily participant activities and ensure sessions run smoothly.
• Support participants using VR headsets and other technology.
• Troubleshoot device and mobile application issues as needed.
• Follow and enforce standard operating procedures (SOPs).
• Assist with device distribution, collection, inventory tracking, and secure storage.
• Maintain a high level of quality control throughout the study.
• Communicate effectively with participants and project leadership.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Strong technical aptitude and troubleshooting skills.
• Comfortable learning new technology and software applications.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Experience in customer service, operations, training, event coordination, technical support, or related fields preferred.
• Reliable transportation and ability to work onsite throughout the engagement.
• Past experience working on a Data Collection project