Tech Support Associate (Part Time)

Tech Support Associate (Part Time) Westchester Day School - 4.4 Mamaroneck, NY Job Details Part-time $20 - $24 an hour 2 hours ago Qualifications High school diploma or GED Full Job Description About the School Established in 1948 in Mamaroneck, NY, Westchester Day School, a Modern Orthodox, co-educational, dual curriculum Jewish elementary school (2-year-olds through 8th grade), prepares students to live as mensches and lifelong learners and inspires them to impact the world around them by cultivating a commitment to Torah, midot, community and academic rigor. The Tech Support Associate provides frontline technical assistance to students, teachers, and staff. This role supports the Director of Technology & Educational Technology in the day‑to‑day technology operations within the school, including troubleshooting devices, assisting with classroom technology, and ensuring smooth operation of instructional tools. The ideal candidate is patient, service‑oriented, and comfortable working in a fast-paced school environment. This is a part-time role with approximately 20-24 hours per week. Responsibilities include : Provide first‑level technical support for students, teachers, and staff via walk‑ups, email, or helpdesk tickets. Troubleshoot and resolve issues with laptops, Chromebooks, tablets, printers, projectors, interactive boards, and other classroom technology - Our organization primarily uses Windows devices. Assist with account setup, password resets, and basic software support (Google Workspace, Microsoft 365, learning platforms, etc.). Support classroom technology during lessons, presentations, and school events. Perform basic device maintenance, including updates, hardware imaging, and inventory tracking. Escalate complex issues to the Director of Technology as needed. Document all support interactions and resolutions in the helpdesk system. Help maintain an organized tech office, manage inventory, and implement equipment checkout. Provide friendly, patient guidance to users with varying levels of technical comfort. Assist with technology setup for new staff, classrooms, and school events.

Qualifications:

High school diploma or equivalent required; some college or technical coursework preferred. Basic understanding of computer hardware, operating systems, and common educational software. Strong communication and customer service skills, especially with young students and non‑technical staff. Ability to troubleshoot problems methodically and follow established procedures. Comfortable working in a school environment with frequent interruptions and shifting priorities. Ability to lift and move heavy equipment including amplifiers, desktop computers, servers etc.. Ability to get into drop down ceilings to swap out equipment when needed Prior experience in a school or helpdesk environment is a plus but not required. Salary range for this role is $20.00/hr- $24.00/hr, depending upon education and experience. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or any other protected status .