https://jobs.cnu.edu/postings/21225 Newport News, Virginia, United States Information Technology Services Christopher Newport University -

Main Campus Title:

Endpoint Technician 00432

Agency:

Christopher Newport University -

Main Campus Location:

Newport News, Virginia FLSA:

Non Exempt Hiring Range:

CNU 7: Salary $47,288 to $59,110, Commensurate with

Education and Experience Full Time or Part Time:

Additional Detail Job Description:

Minimum Qualifications:

Education:

High school graduate or equivalent education/experience that equates to a high school diploma. Certification(s): Jamf 100 certification or the ability to obtain Jamf 100 certification within six months of employment.

Experience:

Experience providing front line customer service, gathering information, diagnosing issues, or troubleshooting end user technology. Experience installing, configuring, troubleshooting, or maintaining Microsoft Windows and/or Apple macOS operating systems. Experience working with computer hardware, software applications, peripherals, or common endpoint technologies. Experience working in a technology support, service desk, help desk, or similar customer focused technical environment.

Additional Considerations:

Education:

Bachelor's degree in computer science, information technology, a related technical field, or equivalent relevant professional experience.

Certifications:

Apple, Jamf, Microsoft, CompTIA A+, CompTIA Network+, or other relevant information technology certifications.

Experience:

Experience working with IT service management or ticketing platforms such as HelpSpot or similar systems. Experience using endpoint management tools such as Microsoft Intune, Jamf Pro, or comparable device management platforms. Experience with managed application deployment and patching technologies such as Patch My PC or similar solutions. Experience supporting endpoint security technologies such as Microsoft Defender for Endpoint. Experience troubleshooting Microsoft Entra authentication, Multi Factor Authentication, device registration, or similar identity and access management technologies. Experience with Apple management technologies and processes, including Apple School Manager, Automated Device Enrollment, Mobile Device Management, configuration profiles, macOS Recovery, or managed application deployment. Familiarity with mobile devices and operating systems including iOS, iPadOS, and Android. Experience supporting technology within a college or university environment. Experience documenting technical procedures, standard operating procedures, or knowledge base information.