Automotive BDC Representative Diamond Chevrolet of San Bernardino | San Bernardino, CA Diamond Chevrolet of San Bernardino is looking for a motivated, dependable BDC Representative to join our Internet department. You'll connect with customers who have expressed interest in a vehicle, answer questions, schedule appointments, and follow through to help those customers arrive ready to work with our sales team. We're looking for someone who communicates naturally, follows up consistently, and takes ownership of their results.

Our focus is simple:

Set. Confirm. Show. What You'll Do Respond promptly to incoming Internet inquiries, phone calls, texts, and emails. Make outbound calls and send personalized follow up messages to prospective customers. Set specific appointment dates and times. Confirm appointments through actual customer communication. Follow up with missed appointments and help customers reschedule. Keep accurate notes, appointment details, and next steps in our CRM. Coordinate with salespeople and management to provide a smooth customer experience. Complete your daily CRM tasks and review your results with management. What Success Looks Like This is an active phone and computer role with clear daily expectations. Our goals include 125 calls, 100 texts, 50 or more emails, and 6 appointments set per representative, with a target appointment show rate of at least 50%. Activity matters, but so does the quality of your conversations. We want someone who listens, builds interest, and gives customers a reason to visit. Who We're Looking For A confident, friendly communicator on the phone and in writing. Someone comfortable making a high volume of outbound calls. Strong organization and consistent follow through. Dependability, punctuality, and a willingness to accept coaching. The ability to handle objections and unanswered calls without losing momentum. Comfort using computers and learning CRM software. A team mindset that puts customer service first. Automotive BDC, Internet sales, call center, or appointment setting experience is preferred. Experience with eLeads or CDK is a plus. Bilingual English and Spanish skills are also a plus. Apply Submit your resume and tell us briefly about your customer service, phone sales, or appointment setting experience and why you would be a good fit for our BDC team.

Pay:

$21.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Health insurance Life insurance Vision insurance Application Question(s): A customer says, "Just email me your best price. I'm not coming in." How would you respond to keep the conversation going and work toward an appointment?

Experience:

BDC:

1 year (Required)

Language:

Spanish (Preferred)

License/Certification:

Drivers License (Required)

Work Location:

In person