Midway Ford Miami is growing, and we're looking for energetic, motivated Automotive BDC Agents who know how to turn conversations into appointments and appointments into opportunities! What You'll Do As a BDC Agent, you will be one of the first voices our customers hear and play a critical role in generating appointments, sales and long-term customer relationships. Respond quickly and professionally to incoming phone and internet inquiries Make outbound calls, texts and emails to prospective and existing customers Schedule solid, qualified appointments from inbound calls, internet leads, sold and unsold showroom traffic, previous customers, referrals, prospect lists, and sales, service and parts opportunities Gather accurate customer information to build and maintain a database for continual follow-up and customer retention Develop and maintain knowledge of Ford products, current pricing, dealership promotions, manufacturer incentives, and special events Use strong computer and telephone skills to increase appointments, sales and customer retention Follow Midway Ford's approved phone scripts and customer-contact processes Accurately document all customer conversations, comments and activities in the dealership CRM Schedule appropriate follow-up when an appointment is not immediately secured

Pay:

$50,285.00 - $77,265.00 per year

Benefits:

401(k) Dental insurance Disability insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Language:

English (Required)

Work Location:

In person