Sales & Customer Solutions Rep (Overland Park, KS) Spectrum - 3.1 Overland Park, KS Job Details Full-time From $18 an hour 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Communication with suppliers Phone communication Writing skills English High school diploma or GED Consumer electronics Computer skills Solution selling approach Client interaction via phone calls Full Job Description Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. How You'll Make an Impact Engage with customers to resolve billing inquiries, product questions and service complaints Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products Maintain high levels of professionalism and courtesy in every customer interaction Achieve and exceed activity goals by following call handling metrics such as productive time and handle time Master order processing within the billing system for retained accounts and new sales entries Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors Support efforts to enhance the customer experience through every transaction Working Conditions Office environment Required Qualifications Education High school diploma or equivalent Skills Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals Effective computer and consumer electronics skills Ability to use personal computer and relevant software applications including the billing system Proven verbal and written communication skills Ability to handle irate customers and resolve issues Ability to prioritize and organize effectively Preferred Qualifications Experience 2+ years of call center experience in customer service or phone sales, or equivalent experience

Job Type:

Full-time Pay:

From $18.00 per hour Expected hours: No less than 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person