Telephone Client Service Representative

RALSTON VETERINARY CLINIC. INC - 3.0

Omaha, NE Job Details Part-time $16.00 - $17.50 an hour 22 hours ago Benefits Paid training Employee assistance program 401(k) matching Employee discount Employee stock ownership plan Flexible schedule Qualifications Computer operation Writing skills Attention to detail Typing Phone triage

Full Job Description Telephone Client Service Representative Pay:

$16.00 per hour

Job Type:

Part-time Location:

Ralston Vet, Ralston, NE Answer the Call for Ralston Vet Pets! Great veterinary care often starts with a great conversation. Ralston Vet is looking for a Telephone Client Service Representative who enjoys helping people, communicating clearly, and using technology to get things done. While answering client phone calls is the primary responsibility of this position, our client communication goes well beyond the telephone. You'll use several veterinary software and online communication platforms throughout your day to schedule appointments, communicate with clients, document information, and help connect pet families with the care they need. At Ralston Vet, we are committed to Serving Every Family Member, Every Time. That means providing excellent medical care for our patients while making sure the people who love them feel heard, supported, and confident in their pet's care. What You'll Do Primarily answer incoming client calls with warmth, professionalism, and efficiency Schedule and reschedule veterinary appointments Gather and accurately document information about the client, patient, and reason for the call Recognize calls that require medical triage and connect clients with the appropriate veterinary team member Help clients determine the appropriate type of appointment using established scheduling guidelines Use multiple veterinary software programs and online platforms throughout the day Communicate with clients through phone, text, email, online requests, and other digital communication tools Navigate between multiple systems to find information, document conversations, and complete client requests Make outbound calls for follow-ups, reminders, and other client needs Clearly communicate next steps so clients know what to expect Work closely with our Client Care, Veterinary Assistant, Licensed Veterinary Technician, and DVM teams You Might Be a

Great Fit If You:

Genuinely enjoy talking with and helping people Are confident and comfortable spending your day on the phone Are comfortable with technology and can learn new software quickly Can confidently navigate multiple programs, browser tabs, and communication platforms at the same time Have strong computer and typing skills Can communicate professionally in writing as well as verbally Pay close attention to detail when entering and documenting information Can remain calm and helpful when a client is worried, emotional, or frustrated Are a good listener and know how to ask the right questions Can follow established processes while still using good judgment Are organized and able to manage multiple tasks and conversations Are dependable and work well as part of a team Care about getting things right, not just getting through the call Veterinary experience is helpful, but it is not required. Strong communication skills, computer proficiency, reliability, good judgment, and the ability to learn new technology are essential. Schedule Part-time Flexible hours and shifts Monday through Friday In-person position Benefits 401(k) matching Employee Assistance Program Employee discount Paid training Employee ownership opportunity through our ESOP Why Ralston Vet? Ralston Vet has been serving pets and their families in the Omaha area for almost 60 years. We are an AAHA-accredited veterinary practice committed to excellent medicine, great client experiences, and continually improving how we care for our patients and their families. If you're someone who can make a client feel heard, learn technology quickly, gather the right information, and help get their pet to the right place at the right time, we'd love to meet you. Ready to Answer the Call? Apply today to join the Ralston Vet team.

Pay:

$16.00 - $17.50 per hour Expected hours: 25.0 per week

Benefits:

Flexible schedule

Work Location:

In person