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Sales Representative
Career Insights for Call Center Sales Representative
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Scorecard
Based on Ohio data
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What they do
A Call Center Sales Representative makes calls to solicit donations, sales or orders for goods or services, working from a business call center. Makes outbound calls to encourage sales and develop sales leads, and receives inbound calls from prospective customers. May work for a business that provides telemarketing services to other companies or organizations.
$51,663 / year median in Ohio
-28% projected decline
Job Description
Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people achieve their best sleep. We are guided by our purpose - improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step. At Sleep Number, you'll be part of a team redefining what's possible in sleep, health, and wellness. Backed by world-class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers' changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision. Join us and help shape the future of sleep wellness. Overview This is an exciting opportunity to grow your retail sales career and experience unlimited earning potential in an innovative, team-oriented environment. Our proprietary products, exclusive distribution, best-in-class sales training and relationship-based sales process enable you to build lifelong relationships and a rewarding, long-term career. Our retail sales professionals convey a passion for our products and their customers, have an entrepreneurial spirit, and represent the Sleep Number brand with the highest integrity. Responsibilities Provide a world-class customer experience. Utilize a proven sales process to discover each customer's unique sleep needs and lead them through a selection of Sleep Number products that will deliver "the best sleep of their life." Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information. Provide timely, relevant follow-up. Demonstrate a tenacious drive for results. Be accountable for becoming a trusted, successful "Sleep Expert" and consistently exceeding sales goals. Qualifications/Requirements Exceptional presentation and interpersonal skills; ability to make a connection with a diverse array of customers. Prior experience in a customer-facing role, preferably high-end sales. A commitment to professional appearance and attitude; willingness to represent the brand with integrity at all times. Adept at using technology required for store operations (e.g., POS systems) and sales presentations (e.g., interactive demonstrations, iPad, apps); technology engagers and early adopters preferred. Able to adapt and grow in a changing, fast-paced work environment. Genuine desire to grow and learn, as well as contribute positively to a team-oriented work environment. Motivated by a pay-for-performance compensation plan. Ability to work a flexible schedule; typical retail hours to include evenings and weekends. Must be authorized to work in the U.S. and able to demonstrate English language proficiency. Second language skills encouraged. Minimum H.S. diploma or equivalent required. Additional education and training preferred. Compensation and Benefits Guaranteed base pay, plus commission and bonus plan Wellbeing At Sleep Number, wellbeing isn't a program—it's part of who we are. We support team members and their families across emotional, financial, career, community, and physical health, all anchored in sleep. Along with competitive pay, eligible team members receive robust benefits such as medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and additional resources that promote lifelong wellbeing. EEO Statement Sleep Number is an equal opportunity employer. We cultivate a workplace culture where everyone is valued, respected, and treated fairly. Want to help make dreams come true? Apply Today Sleep Number® is the leader in personalized sleep wellness. Its mattresses do more than just last—they evolve. With adjustable firmness, pressure-relieving support and temperature balancing comfort built into every mattress, Sleep Number beds adapt to customers' changing needs, night after night, year after year. Backed by over 40 years of innovation, 1,000+ patents and patents pending, and billions of hours of sleep data, Sleep Number has helped more than 16 million people achieve their best sleep. The fully integrated model ensures quality, durability, and care at every step—from design and craftsmanship to delivery and long-term support. Sleep Number products are awarded the industry's top recognitions, including ranked #1 in customer satisfaction for mattresses purchased in-store and online, and #1 in comfort, by J.D. Power. In addition, the company is the Official Sleep + Wellness Partner of the NFL, marking a relationship that leverages player health data, team partnerships, and league-wide initiatives to amplify brand awareness and drive consumer engagement.