Work Location:

10 Snowshoe Drive, Snowshoe, WV 26209

Pay:

15.50 per hour

Start Date:

September 14th

Seasonal:

Seasonal work involves temporary employment tied to specific times of the year.

Schedule:

May require working early mornings, weekends, and holidays

Employee Perks:

Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes! 401k plan available to any employee over the age of 18 Discounted Friends and Family Lift Ticket Vouchers 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations. Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more! Why Work with Us? Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy a generous benefits package, potential work-from-home options, and commission on sales. If you're professional, friendly, and dependable, we want you on our team!

Job Responsibilities:

Provide friendly, quality customer service. Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass. Become proficient in sales systems (training provided). Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions. Stay updated on resort and system knowledge. Use professional selling techniques aligned with Quality Tracks standards. Collaborate with team members and other departments. Cover 8-hour phone shifts, with potential for longer hours during peak times. Ensure exceptional follow-up for guest satisfaction. Address and resolve guest complaints effectively. Maintain strong customer service and safety awareness, following instructions accurately. Adhere to grooming standards and demonstrate punctuality. Work collaboratively as part of a team.

Education:

High School Diploma or GED Preferred Experience:

Previous Call Center Experience All Information above is subject to change at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. 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