Complaint Research Specialist II

$4,029.00 Per Month DOE (Depends on Experience) Position range in Travis County $2,416.00 - $4,288.00 Per Month Complaint Research Specialist II TEXAS

STATE BOARD OF PLUMBING

Occupation:

Office and Administrative Support Workers, All Other

Location:

Austin, TX - 78754 Positions available: 1 Job #: 17003199

Source:

WorkInTexas

Posted:

04/16/2026

Updated:

04/19/2026

Expires:

05/16/2026

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 12 Month(s) Age 18 and up Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Public Transit Available Benefits Help for .

Position:

Complaint Research Specialist

Job Posting Number:

04/26-456-02

State Classification:

0602

Salary Group:

B18 - Research Specialist II

Salary:

$4,029 monthly Full Time- 40 hour work week

Opening Date:

04/12/2026

Closing Date:

Until Filled or Closed Benefits:

Excellent benefits provided; numerous elective benefits are available

Start Date:

May 1, 2026 This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Complaint Research Specialist Represents the Texas State Board of Plumbing Examiners (TSBPE) as a Complaint Research Specialist in the Enforcement Department, assigned to Austin, Texas. Performs moderately complex (journey-level) research work. Performs intake and research involving the collection, analysis, and documentation of information to support the enforcement of laws, rules, and regulations. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. This position is not eligible as a work from home position. Attendance and punctuality are required work attributes. Military Crosswalk information can be accessed at: http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Veterans:

Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Essential Job Functions

• Review complaints for validity and completeness.
• Conduct data-gathering interviews.
• Write or edit technical reports and summaries of findings.
• Provide friendly, courteous, and professional service to the public and agency employees.
• Investigate cyber complaints of alleged violations of the Plumbing License Law and Board Rules.
• Perform extensive research to ensure compliance with individuals offering plumbing services.
• Collect documentation, contracts, and advertisements.
• Maintain daily records of productivity.
• Prepare detailed reports using MS Word and Excel.
• File reports in a timely manner using a custom software program on a computer and/or other software programs.
• Speak with complainants, witnesses, and alleged violators.
• Obtain and develop a knowledge of administrative procedures.
• Identify fraudulent or deceptive practices
• Explain findings to supervisors, legal staff, or the public.
• May occasionally be required to lift up to 25 lbs.
• Handles disputes professionally and calmly.
• Perform other duties as assigned.
• Ability to plan, organize, and administer research projects; to evaluate research data; to ensure the development of measuring instruments with respect to reliability, relevance, and validity; to interpret and publish research findings; and to communicate effectively.
• Have strong pattern recognition to spot repeat offenders or systemic issues.
• Ability to manage multiple complaints efficiently.
• Presents reports before the Board. Minimum Qualifications
• High School Diploma or GED.
• Possess and maintain a valid Texas driver's license and acceptable driving record.
• Ability to use computers and quickly learn and use custom agency specific software programs.
• Demonstrate self-discipline and motivation including being able to accurately assess and organize workload and meet performance measures with a minimum of supervision.
• Thorough understanding of the TSBPE mission and how it is accomplished. Thorough understanding of the Plumbing License Law, and Board Rules.
• Must demonstrate prior to employment a high level of proficiency in using a computer, Microsoft Word, Excel, Power Point, Adobe and email programs, and be able to maintain electronic files.
• Possess, demonstrate, and work with a positive, assertive attitude and excellent communication and interpersonal skills for dealing in a professional and ethical manner with the public, coworkers and other entities.
• Demonstrate dependability and a good record of promptness and attendance in previous work history.
• Must maintain confidentiality and impartiality.
• Demonstrate skills tracking complaints. Preferred (Not Required) Qualifications
• The ability to conduct extensive research.
• Experience in research and planning work.
• Customer service experience.
• Bilingual, English/Spanish To Apply

NO FAXES OR PHONE CALLS, PLEASE!

• Submit a completed typed State of Texas application by e-mail to: dawn.saravia@tsbpe.texas.gov
• or through the Work in Texas website: https://www.

workintexas.com/vosnet/Default.aspx

IMPORTANT

Follow the instructions at the above internet address on how to download the State of Texas Application for Employment. Only completed State of Texas Applications will be considered. Resumes are accepted, but not in lieu of, the State of Texas application. Only signed completed State of Texas applications will be considered.

• Applications will be screened for minimum qualifications. The highest qualified candidates will be contacted for further consideration and the possibility of an interview. Skill demonstrations or work simulations will be part of the selection process. Copies of transcripts or diplomas will be requested. Only applicants who are interviewed will receive notification of selection results.
• Due to the nature of TSBPE business a background check will be conducted, prior to an offer of employment, to determine criminal history and any history of violations.
• The U.S. Immigration Reform and Control Act of 1986 requires new employees to present proof of identity and eligibility to work in the United States. TSBPE participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
• Male candidates between the ages of 18 to 25 will be required to show proof of Selective Service System Registration or Exemption.
• Please contact Human Resources if you require assistance or special accommodation during the application or selection process.
• TSBPE is covered by the Fair Labor Standards Act (FLSA).
• TSBPE is an "employment at-will" agency.

CLEAN AIR POLICY IN EFFECT AN EQUAL OPPORTUNITY EMPLOYER TSBPE

does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.