Introduction Maryland's\r\nFamily and Medical Leave Insurance (FAMLI) program makes sure all workers in\r\nMaryland have paid time off for medical and family reasons. FAMLI is a social\r\ninsurance system covering 2.6 million workers and 180,000 employers, delivered\r\nas a digitally native, public-facing service. We're in the early stages of\r\nbuilding something as big and as far-reaching as unemployment insurance or a\r\nnew health department. We know that delivering services primarily through a\r\nwebsite, over the Internet, is a new way of doing business in government.\r\nThe\r\nAppeals Unit is responsible for providing a fair and impartial process for\r\nreviewing\r\ndeterminations made by the\r\nFAMLI Division. Our Hearing Officers conduct hearings, review evidence, and issue legally sound\r\ndecisions while safeguarding due process. The Appeals Unit is committed to delivering timely,\r\naccessible, and high-quality service to workers, employers, and the\r\npublic while upholding the integrity of the FAMLI program.\r\nAppeals Clerks support the Appeals Unit in\r\nreviewing and assigning appeals cases. They are responsible for administrative\r\nand procedural support for Hearing Officers. Appeals Clerks�contribute\r\nto the overall quality and consistency of the Appeals process and support the\r\nUnit's commitment to integrity, efficiency, and fairness.\r\n\r\n

GRADE STD0016 LOCATION OF POSITION 100 S.

Charles Street\r\nBaltimore, Maryland 21201\r\n Main Purpose of Job The Appeals Clerk II is a full performance advanced level position of the Appeals Unit within\r\nthe Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of\r\nLabor. The Appeals Clerk will prereview and intake appeals, assign cases to appropriate\r\nHearing Officers, and ensure timely processing of appeals. The Appeals Clerk is responsible\r\nfor maintaining an up-to-date and accurate case file in the case management system. These\r\nduties must all be accomplished while maintaining high-quality customer-focused services that\r\nsupport the FAMLI appeals process.

POSITION DUTIES

\r\nDuties of this position\r\ninclude but are not limited to:�\r\n80% -\r\nAppeals Operations & Case Support��\r\n

• \r\nProvides\r\nadministrative and procedural support to Hearing Officers throughout the\r\nappeals process.��\r\n
• \r\nReviews\r\nappeals filings and case materials for completeness and identifies missing\r\ndocumentation or procedural issues requiring follow-up.��\r\n
• \r\nCoordinates\r\nscheduling of hearings, pre-hearing conferences, and related proceedings.��\r\n
• \r\nPrepares\r\nand manages case files, exhibits, correspondence, notices, and other records\r\nassociated with appeals proceedings.��\r\n
• \r\nDrafts\r\nroutine correspondence, procedural notices, scheduling communications, and\r\nother documents for review and issuance by Hearing Officers.��\r\n
• \r\nMaintains\r\nand updates case management systems and tracking tools to ensure accurate and\r\ntimely case processing.��\r\n
• \r\nMonitors\r\nappeal timelines and supports compliance with statutory, regulatory, and\r\nprocedural deadlines.��\r\n
• \r\nConducts\r\noutreach to appellants, employers, representatives, and other parties regarding\r\nhearing logistics and procedural requirements.�\r\n
• \r\nResponds\r\nto inquiries from appellants, employers, representatives and internal\r\nstakeholders regarding appeals procedures, documentation requirements, and\r\nhearing preparation.��\r\n
• \r\nSupports\r\nHearing Officers with review and organization of documentary evidence and\r\nhearing materials.��\r\n
• \r\nMaintains\r\nconfidentiality and ensures proper handling of sensitive information and\r\nrecords.��\r\n
• \r\nCoordinates\r\nwith other FAMLI Directorates and operational teams to obtain records, resolve\r\ncase-related issues, and support timely adjudication.��\r\n
• \r\nAssists\r\nwith maintaining standard operating procedures, templates, forms, and workflow\r\ndocumentation for the Appeals Unit.��\r\n
• \r\nSupports\r\nimplementation of new policies, procedures, technologies, and operational\r\npractices.��\r\n
• \r\nAssists\r\nin identifying opportunities to improve operational efficiency, workflow\r\nmanagement, and customer service within the Appeals Unit.��\r\n
• \r\nRemains\r\nadaptable to evolving technologies, systems, and operational processes as the\r\nAppeals Unit continues to develop.��\r\n15% - Knowledge of Policies,\r\nProcedures & Program Requirements��\r\n
• \r\nParticipates\r\nin training related to administrative processes, customer service, records\r\nmanagement, appeals operations, and other relevant topics.��\r\n
• \r\nMaintains\r\nfamiliarity with regulatory requirements, confidentiality standards, and\r\nprocedural guidelines applicable to appeals administration.��\r\n5% - Other��\r\n
• \r\nCompiles\r\ndata and produces reports as directed.��\r\n
• \r\nPerforms\r\nother duties as required.

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate. \r\n

Experience:

Four years of administrative staff or professional work. \r\n

Notes:

\r\n1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. \r\n2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience. \r\n3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience. \r\n4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n

• \r\nExperience\r\nsupporting administrative hearings, appeals, investigations, legal proceedings,\r\nor other adjudicatory processes.\r\n
• \r\nExperience\r\nmaintaining case management systems and official records.��\r\n
• \r\nExperience\r\ninterpreting and applying policies, procedures, statutes, or regulations.��\r\n
• Experience communicating with customers,\r\nclaimants, employers, attorneys, or other stakeholders regarding case-related\r\nmatters.

\r\n\r\n\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland. \r\n

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.\r\n

SELECTION PROCESS

Please make sure that you provide enough information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Unfortunately, we won't consider information submitted after this date. Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year.

\r\n\r\nPlease note:

A resume and cover letter are strongly encouraged for this position. Please upload oneWord or PDF file that includes your combined cover letter and resume using the "Transcript"upload function, or via the JobAps "Other" tab. Note that the initial screening is based only on the information provided within the application.�\r\n\r\nAll information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.), must be submitted and received by the closing date. Information submitted after this date will not be considered.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.\r\n�\r\n

• Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

\r\n

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:\r\n

• Flexible hours and hybrid teleworking�\r\n
• Paid holidays 12-13 per year�\r\n
• Generous paid leave package (annual, sick, personal and compensatory leave)�\r\n
• State Pension ('defined benefit' plan)\r\n
• Tax-deferred supplemental retirement savings plans (401(k) and 457)�\r\n
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services�\r\n
• Flexible Spending Account plans for Health Care and Daycare�\r\n
• State Employees Credit Union\r\n�\r\nTo learn more, please click this link

STATE OF MARYLAND

BENEFITS\r\n

FURTHER INSTRUCTIONS

The online application is

STRONGLY

preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.

Help@maryland.gov.\r\nU.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans' status.�\r\nIf you encounter difficulty attaching required or optional documentation, you may contact Erika Leonard-Anderson via email to erika.leonard-anderson1@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.\r\nPLEASE

DO NOT FAX OR EMAIL UNSOLICITED

DOCUMENTATION\r\nCompleted applications, required documentation, and any required addendums may be mailed to:\r\nMaryland Department of Labor /

Office of Administration\r\nAttn:

Erika Leonard-Anderson 26-002586-0047\r\n100 S. Charles Street, 5th Floor\r\nBaltimore, MD 21201\r\nThe MD State Application Form can be found online\r\nMaryland Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.\r\n\r\n\r\n