Service Coordinator-Central BDC

The Business Development Representative is directly responsible for responding to service customer inquiries and maintaining service customer retention within customer satisfaction standards.

Responsibilities/Duties/Functions/Tasks:

• Answer and Schedule Customer Service Appointment Requests via Email, Phone, Text within 30 minutes during working hours.
• Correctly handle appointment and information requests according to available Manufacturer reference material and Dealer Policies.
• Confirm First Appointment is made with customer for every New and Pre-owned Vehicle Sold by Sales Department
• Follow up via email, phone and text according to CRM Schedule with Service Customers to ensure customer satisfaction after visit and set next appointment if not already made.
• Actively seek, capture, and appropriately hand off Extended Warranty and Sales related leads to respective dealer personnel.
• Any Customer Service issues need to be documented and brought to the service managers attention.
• Follow Up with Service Department Prospecting and Customer Lead lists.
• Perform any other duties that may be assigned

Materials Used:

Office-related equipment including, but not limited to, telephone equipment, computer, photocopier, calculator and various other items.

Benefits:

Health insurance with choice of medical plans starting at $84.50/month Dental and vision insurance Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance 401(k) retirement investment plan with company match Accrued paid time off Employee Vehicle Purchase Program Parts and service discounts Professional work environment, with job training and advancement opportunities