Service Lane Manager

Job DescriptionBerman Kia of Lincolnwood is looking for a Service Lane Manager! As a Service Lane Manager you will be responsible for assisting with training, motivating and monitoring the performance of the service department staff. You will be responsible for writing up repair orders, maintaining above average CSI score and follow-up with guest issues or concerns to ensure customer satisfaction.

Job Title:

Service Lane Manager

Schedule:

Full Time (Monday-Saturday; 2 days off)

Pay:

$125,000+ (Commission Role - GP on ROs, CSI & Total Shop GP, ELR + PDIs)Company BenefitsCompetitive PTO PolicyMultiple Low-Cost Medical Insurance OptionsLow-Cost Dental, Vision & Life Insurance Options Short Term & Long Term Disability401KAutomotive Service & Sales Discounts Outlined Career Path and Opportunities for AdvancementJob ResponsibilitiesInteract with customers to assess vehicle issues and gather necessary information for repair ordersWrite accurate repair orders, detailing customer concerns, vehicle symptoms, diagnostic findings, recommended repairs, parts needed, and labor estimatesCoordinate service drive activities by monitoring work progress, and ensuring timely completion of repairsCommunicate with customers throughout the repair process to provide updates on service progress, estimated completion times, and any additional service recommendationsAssist in hiring and training of new employees within the service department, including service advisors, technicians, and portersQualificationsPrevious experience in automotive service lane management and repair order writing within a dealership environmentDiagnostic skills and technical knowledge of automotive systems and repair proceduresExcellent communication and customer service skillsDetail-oriented with the ability to write accurate and comprehensive repair ordersProficient computer skills and familiarity with automotive service software systemsLeadership abilities with the capacity to manage and motivate a team to achieve department goalsValid driver's license with a clean driving record (3 year minimum)Additional InformationAll your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.