Service Manager

Job Description

WHY WORK FOR SUMMERS?

All full-time employees are offered an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, 401K with company match, AND we are

EMPLOYEE OWNED

(Employee Stock Ownership Plan)! Qualifications Must be able to lift and maneuver equipment up to 75 lbs. Must be able to crawl, climb, kneel, squat, bend and reach overhead Must be able to climb and work on ladders Must be able to use hand and power tools High school diploma or GED are required 3+ years management experience A working knowledge of plumbing is required Valid driver's license is required Strong supervisory experience, communication and computer skills are required Ability to work after regular business hours as needed Responsibilities Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement Resolves customer issues and complaints to ensure customer satisfaction Collaborates with the general manager on creating and managing budget Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles Reviews reports with management Instructs crews on proper use of materials and quality workmanship Reviews payroll records to ensure that technicians are paid properly Communicated with dispatchers to ensure appropriate technicians for types of service Evaluates staff to determine training requirements Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed Additional related duties as assigned/needed by branch/general manager About the Company No one likes having to call a plumbing or HVAC repairman. Calling one means something is broken, and you're going to have to pay money to fix it. Now that we have that out of the way, let us tell you about Summers Plumbing Heating & Cooling. Aside from providing exceptional service, we exist to change your mind about calling a repairman. Our friendly, helpful, and honest technicians are here to make your life easier, not harder than it already is. Benefits Medical Insurance (FREE Option) Vision and Dental Insurance Free Long-Term Disability and Life Insurance Additional Life and Short-Term Disability Options Legal, Pet, Home, and Auto Insurance Critical Illness and Accident Insurance Paid Ongoing Training And Much More! Skills Preferred Safety Intermediate HVAC Intermediate Plumbing Intermediate Scheduling Intermediate Teamwork Intermediate Customer service Intermediate Problem-solving Intermediate Management Intermediate Communication Intermediate Leadership Intermediate EEO Policy Statement Summers Plumbing Heating & Cooling is an Equal Opportunity Employer; employment with Summers Plumbing Heating & Cooling is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.