Shift Mgr Housekeeping

Job Description

• Supervises and coordinates activities of team members engaged in cleaning and maintaining the hotel premises and surrounding grounds.
• Schedules and coordinates work assignments, breaks, and days off.
• Trains team members on job performance, department and casino standard practices. Ensures that all team members are trained in all departmental procedures, rules, regulations and standards.
• Provides coaching, monitoring and discipline of team members when property and rooms cleanliness are not up to par.
• Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards.
• Performs daily inspection of guest rooms, linen closets, stairwells, pool, elevators, fitness center, and other hotel areas to ensure standards are maintained.
• Maintains required records, gathers statistics and prepares reports as required.
• Provides assistance to other job classification as needed.
• Cleans rooms, pool, and fitness center when short staffed.
• Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests of labor or material are accomplished in a timely manner.
• Monitors and handles guest complaints while ensuring guest satisfaction.
• Promotes and maintains the highest level of guest service.
• Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures.
• Performs other duties as assigned.
• Provides direct supervision to Housekeeping Supervisor, Guest Room Attendant, and House Persons.
• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
• High school diploma or general education degree (GED).
• Associate's degree preferred.
• Valid California driver's license.
• 2 to 5 years related experience and/or training
• Supervisory/leadership experience required.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent guest service and hospitality skills.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Knowledge of Microsoft Word and Excel.
• Able to learn Property Management System (PMS).
• Ability to resolve problems efficiently and effectively.
• Ability to work with diverse personalities and environment.
• Ability to multi-task and work in a fast-paced, deadline-oriented environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more!

• Benefits vary for PT and FT employment