Slot Floor Supervisor

Job Description

• Provides fast, friendly, courteous and helpful service to all guests according to Viejas Guest Service Standards. Ensure all slot team members project an approachable, engaging, and accommodating demeanor to both internal and external guests.
• Directly supervises Slot Representatives including providing employees with schedules, work assignments, training and development, coaching, directions, accountability for results (follow-up), rewards and recognition, disciplinary actions, information, and performance reviews.
• Reviews payroll for consistency and accuracy in reporting.
• Manages daily reports as necessary, providing accurate and timely information to supporting teams. Oversees the daily set up for the next shift.
• Ensures all machine repairs, attendant pay outs, ticket transactions, and jackpot payoffs are performed in a timely and professional manner and all documentation is completed thoroughly and accurately.
• Maintains accountability for Slot Representatives' change banks insuring a sufficient supply of cash and coins, in the appropriate denominations, to accommodate guests' requests.
• Develops lasting relationships with guests and arranges comps for qualified players appropriately. Attends player special events as appropriate.
• Supports and positively influences team members to participate in team member events. Maintains an optimistic outlook and spirit. Draws the best from others and builds group morale.
• Ensures full Slot Operations team member compliance with the tip policy.
• Is observant for suspicious guest activity including the use of counterfeit monies or other attempts to cheat the machines, other guests, and/or team members and reports suspicions to the Slot Shift Manager.
• Safeguards company assets.
• Serves as a source of information along with the Slot Representatives, for all guests regarding the Players Club Program, promotions, restaurants, entertainment and other facility amenities and services.
• Maintains the cleanliness, integrity, and safety of the facility throughout the shift.
• Ensures that all laws, gaming regulations, policies, procedures and safety guidelines are followed.
• Promotes teamwork within Slot Operations and with other departments.
• Wears an in-ear communications device while performing job duties and responsibilities.
• Practices Viejas Guest Service Standards while performing job duties and responsibilities.
• Protects guests personal information and maintains confidentiality regarding the guest' business dealings.
• Performs all other related duties as assigned.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• High school diploma or GED required.
• One year certificate from college or technical school; or 1 to 2 years related experience and/or training; or equivalent combination of education and experience with minimum of 2 year supervisory experience.
• Extensive cash-handling and cash-related paperwork processing experience.
• Experience working in retail, hospitality or gaming industry preferred.
• Ability to work in a fast paced, high pressure environment while demonstrating good personal relations/guest service skills.
• Strong verbal, written and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Good supervisory skills with the ability to resolve problems as they arise and handle situations in an expedient manner. Ability to maintain a high level of confidentiality.
• Must be a self starter with the ability to adjust to sudden changes in operational goals/demands.
• Proficient in Microsoft Office including Word, Excel, and Outlook.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or team members of the organization.

MATHEMATICAL SKILLS

• High mathematical skills, such as the ability to work with mathematical concepts such as probability and statistical inference.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more!

• Benefits vary for PT and FT employment