Surveillance Inspector I

Job Description

• Advises on gaming violations, criminal activity or persons associated with criminal activity.
• Investigates and reports violations of policy, law, or procedures involving Indian gaming.
• Conducts surveillance on all areas of gaming and money operations.
• Plans investigations or surveillance operations to prevent theft, loss or violations of the integrity of gaming.
• Assists in training or instruction on loss prevention.
• Observes and reports on matters, so directed concerning gaming and maintaining casino integrity.
• Monitors activities of patrons and employees to assist in ensuring compliance with laws, regulations and internal controls.
• Monitors the facility to assist in ensuring that the safety, health, and security of patrons and employees are protected.
• Coordinates with and assists management, security, and law enforcement agencies when necessary.
• Must be knowledgeable in the conduct of all games offered by the Viejas casino.
• Must be knowledgeable in all casino internal controls, policies and procedures, Federal and Tribal Gaming Regulations and compact requirements.
• Conducts investigations and writes reports on actual or suspected violations of casino internal controls, gaming laws and regulations and any criminal activity either by employees or patrons.
• Ability to train entry level surveillance officers as needed.
• Assists Commission Compliance Officers as needed in follow up or corrective action investigations.
• Physically maintains a presence on the casino floor to observe activities and compliance with applicable controls, laws and regulations.
• Exercises judgment in investigating, evaluating and resolving customer disputes related to gaming.
• Recommends to the Commissioner, as necessary, new or revised regulations to more accurately and effectively control casino operations.
• Serves patrons with formal exclusions notices when necessary.
• Exercises sound judgment and conducts summary license suspensions when necessary in accordance with Commission policy and regulations.
• Performs any other related duties and functions as assigned.
• Does not provide supervision to others.
• High school diploma or General education degree (GED).
• One year certificate from college or technical school.
• 2 years Law Enforcement or Regulatory Investigation experience,
• 2 years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more!

• Benefits vary for PT and FT employment