HOURS:

40 Hours/Week

BENEFITS

: Vacation, sick and personal time available; Worcester Regional Retirement System; Health Insurance, Dental, Vision and Life Insurance available; View available options and premium rates at www.holdenma.gov/employeebenefits

HOLIDAYS

12 paid holidays per year.

SUMMARY:

Under limited supervision, performs work of considerable difficulty directing the overall operations of the Center, assuming that goals and objectives are achieved to afford the citizens and public safety officers of participating agencies the best possible service delivery.

ESSENTIAL FUNCTIONS

• : • Performs personnel management functions, e.

g., recommends hiring, discipline and promotion actions; evaluates performance; and counsels employees regarding development.

• Plans long-range goals, objectives, organizational structure, and overall direction of the WRECC.
• Plans and implements short-term or annual goals, objectives, and strategies for the WRECC, project, or program to ensure efficient organization and completion of work.
• Monitors, reviews, and communicates the implementation phases of the WRECC's strategic plan to ensure that long range goals and objectives are met.
• Assists with planning and developing annual budgets and provides financial oversight according to Massachusetts laws and regulations.
• Plans, allocates, and monitors time, people, equipment, and other resources for the resources for the WRECC to ensure efficient organization and completion of work.
• Plans for the staffing needs, through periodic workload studies to ensure proper management of staff.
• Plans, coordinates, assigns, and monitors performance; coaches, counsels, mentors, trains, and advises employees in the WRECC to meet WRECC goals and for employee career development.
• Develops, communicates, monitors, evaluates, and approvals policies, procedures, and standards for the Center; implements improvements when necessary.
• Confers with members of participating communities' municipal management to keep them informed on key issues and progress made towards objectives and to gain their support and approval; makes recommendations to assist management in making needed improvements.
• Maintains and increases professional knowledge, skills and development by attending seminars and training programs, and through trade and professional publications.
• Assists in the planning and preparation of the development of annual operating budget for the department; monitors and administers approved budget.
• Assists with the negotiations for contracts on radio equipment, communications equipment, computer systems, and telephone systems.
• Reviews bids from vendors and evaluates them according to specified criteria and current policy.
• Ensures that quality standards and compliance with regulations are maintained.
• Plans and prepares Grant Applications for the State 911 Department, manages the oversight of the awarded grants as well as the submission of the required reports.
• Responsible for the research, approval, and recommendations for the implementation, configuration, maintenance, and supervision of the Computer Aided Dispatch (CAD) system and the enhanced 911 system.
• Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED

• Personal Computer
• Standard Office Equipment
• Standard Software Applications
• Communications Equipment

MINIMUM QUALIFICATIONS REQUIRED

• Bachelor's Degree in Planning, Public Administrator or Criminal Justice
• Experience as a Manager or Supervisor of Regional Emergency
• Communications Center may be considered in lieu of the degree; supplemented of five years of progressively responsible experience in emergency communications, including planning, budget and contracts administration; or an equivalent combination of education, training and/or experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the principles, practices and methods of emergency and 911 communications operations planning.
• Knowledge of pertinent federal, state and local rules, regulations, ordinances, and other regulatory standards applicable to the work.
• Knowledge of emergency communication management techniques relating to infrastructure planning and development.
• Knowledge of contract administration principles and practices, forms and procedures relative to transportation planning.
• Knowledge of budgeting process.
• Executive level interpersonal, leadership, planning, management and communication skills; ability to communicate professionally, verbally, in writing, and in presentations.
• Skill in researching, compiling, and summarizing statistical data and information material.
• Skill in developing, writing, disseminating, communicating and implementing policies and procedures.
• Ability to interpret rules, regulations, and policies for effective decision-making in accordance with established precedent.
• Ability to plan, assign, direct and review the work of others in a manager conducive to full performance and compliance with established policies, procedures and regulatory standards applicable to the work.
• Ability to utilize personal computers, standard office equipment and standard software applications, e.g., word processors, database software, spreadsheet applications.
• Ability to review and suggest changes, additions and corrections in detailed planning and specifications for emergency equipment operations.
• Ability to establish and maintain effective working relationships and communications with project consultants, private contractors, vendors, departmental officials and the public.
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction.

Pay:

$85,567.00 - $104,103.00 per year

Benefits:

Employee assistance program Flexible spending account Health insurance Health savings account Retirement plan Vision insurance

Work Location:

In person