Member Services Associate We are seeking a customer-focused and detail-oriented Member Services Associate to support policy administration and provide excellent service to members and agents. This role will assist with new business, in-force policy services, and claims while balancing customer service and administrative responsibilities.

Hours/schedule:

Fully onsite in Minneapolis (55408) 7:30-5 Monday-Thursday, 8-12

Fridays Pay:

$25 Responsibilities Answer incoming calls and professionally resolve member and agent questions Explain policy provisions, eligibility, billing, and coverage information Provide exceptional customer service and advocate for members Accurately enter and maintain information in policy administration systems Process incoming and outgoing payments related to policies and claims Handle administrative work through an imaging system in a primarily paperless environment Respond professionally to phone, email, and mail inquiries Prepare clear and accurate letters and email communications Cross-train on various policy administration functions and software systems Qualifications High school diploma or equivalent 2-3 years of relevant work experience Strong customer service and communication skills Excellent attention to detail and accuracy Strong computer and data-entry skills Ability to multitask and prioritize Professional phone presence and written communication skills Ability to learn new systems and processes Reliable attendance and strong teamwork skills Insurance, claims, policy administration, or financial services experience is a plus. #HR/ADMIN9