Job description

Overview:

The Job Coach is responsible for providing hands-on training and support to clients participating in the Work Adjustment Training (WAT) program, helping them develop both technical and professional skills needed for successful employment. This includes guiding clients in job-specific tasks, workplace behaviors, and essential soft skills such as communication, time management, and problem-solving. The Job Coach fosters a positive, culturally sensitive, and trauma-informed learning environment, building trust and rapport with clients while modeling professional conduct and workplace standards. This role requires strong communication, adaptability, and teamwork skills to support client growth and program goals.

Responsibilities:

Maintains confidentiality and trust with all employees, customers, participants, and trainees in compliance with HIPAA and organizational policies. Maintains culturally sensitive and trauma-informed interactions with employees, participants, and visitors, and pursues ongoing learning to strengthen cultural competence. Strives for mutually beneficial solutions, values interdependence, and upholds a shared responsibility for the success of the organization as a whole. Represents the agency in a positive and professional manner, demonstrating respect and professionalism in personal appearance and contributing to a clean, orderly, and welcoming facility environment. Demonstrates respect, courtesy and dignity for all. Demonstrates ethical conduct consistent with the National Association of Social Workers (NASW) Code of Ethics. Responds in a timely manner in all aspects of communication. Maintains a safe and clean working environment for self, employees, and visitors in compliance with OSHA regulations and other applicable safety standards relevant to the position's duties. Advocates for client needs and demonstrates adaptability and flexibility to support the health and success of the team, participants, and the agency by initiating improvements, solving problems creatively, and showing motivation for positive change and organizational growth. Completes all required agency training to maintain credentials and continuously enhance professional skills and knowledge. Ensures consistent compliance with all DKA policies and procedures, seeking guidance from the appropriate supervisor when questions or concerns arise. Adheres to assigned schedules and demonstrates punctuality, promptly communicating any scheduling conflicts, changes, or unforeseen absences to the appropriate supervisor. Assists in other areas as needed, supporting colleagues and agency operations by stepping in during absences, contributing to new projects, or performing tasks outside of regular responsibilities.

Duties and Responsibilities:

Provides job coaching and training to clients assigned to WAT programs Coaches clients in both hard and soft skills to help them work towards a professional appearance and conduct. Assists clients in learning soft skills needed for successful employment: Stress management Time management Anger management Communication skills Organizational skills Attention to Detail Completes required reports and documentation accurately and on time, including daily progress notes, monthly reports if requested, time sheets, and incident reports. Communicates needs for company-provided resources or benefits, such as ADA accommodation, workers' compensation, equipment requests, and benefit updates Provides coverage at various worksites in the absence of a job coach, performing all daily duties required for that location. If the client trainee is also absent, completes all tasks associated with that specific role. Performs other duties as assigned to support the success of clients and the company.

Required Skills and Abilities:

Due to the nature of the floater role, must have reliable transportation and the ability to travel between worksites as needed. Ability to complete accurate, comprehensive, and timely case notes documenting client progress. Strong teaching and training skills, with patience and the ability to adapt instruction to clients with varying skill levels, learning styles, and professional goals. Ability to apply effective instructional principles and methods when working with individuals with disabilities or behavioral health challenges. Knowledge of the job market, job development practices, and Vocational Rehabilitation services and requirements. Understanding of group dynamics and the ability to work effectively with individuals experiencing behavioral or emotional challenges. Capacity to act responsibly and appropriately in emergency situations. Commitment to advocating for client needs and supporting positive vocational and personal outcomes. Excellent verbal and written communication skills. Strong organizational, time-management, and attention-to-detail abilities. Ability to work independently while maintaining effective collaboration within a team environment. Adaptability and flexibility in responding to evolving client needs and organizational priorities. Proficiency with Microsoft Office Suite and related computer applications.

Required Education and Experience:

High School Diploma or GED At least one of the following: Associate's degree or higher in social work, behavioral health, or a related field Peer or Recovery Support Specialist Certification Minimum of one (1) year of industry-related experience

Work Location:

In person

Days Needed:

Tuesday-Friday Pay:

$16.00 - $18.00 per hour Expected hours: 12.0 - 16.0 per week

Work Location:

In person