YHDP Resident Life Coordinator Organization Summary The Hope Partnership seeks to strengthen communities, empower neighbors, and build hope through holistic care to those in our community. We practice a model of Self-Determined Success that empowers those we work with to identify what success and stability look like in their current situation; then we walk alongside them as they engage in the steps to reach their success. We offer a variety of programs that work with those experiencing homelessness and low-income households living in and out of motels. Our goal is for everyone in our community to have a safe place to call home. Position Summary The YHDP Resident Life Coordinator is based full-time at Thrive Studios and supports young adults participating in Hope Partnership's Youth Homelessness Demonstration Program (YHDP) Transitional Housing through individualized support, relationship building, resident engagement, Life Skills development, community connection, and access to opportunities that support independence, housing stability, and long-term success. The YHDP Resident Life Coordinator is assigned to young adults participating in YHDP Transitional Housing specifically to support their experience and stability while residing at Thrive Studios. Working closely with each participant's Youth System Guide, the Coordinator provides individualized, hands-on support and works alongside young adults to identify their needs, interests, goals, and areas for growth. This includes helping participants develop and practice everyday independent-living skills such as maintaining a home, doing laundry, meal preparation, budgeting, transportation, healthcare navigation, employment and education, communication, self-advocacy, tenant responsibilities, and other skills identified by participants as important to their success. In addition to individualized support, the YHDP Resident Life Coordinator develops, coordinates, and facilitates practical and engaging Life Skills programming informed by the self-identified needs and interests of young adults. The Coordinator facilitates and supports the YHDP Youth Action Board (YAB), creating meaningful opportunities for youth voice, leadership development, and participation in the ongoing development of YHDP. The Coordinator intentionally connects YAB participation with Life Skills and upskilling opportunities, helping young adults build and demonstrate skills that support their personal, educational, employment, and leadership goals. The Coordinator also builds relationships with community partners to create educational, employment, wellness, social, and other opportunities and coordinates with YHDP partner organizations to make appropriate opportunities available to young adults participating in YHDP throughout the community. As part of the Thrive Studios community, the YHDP Resident Life Coordinator collaborates with the Thrive PSH Case Manager and other Hope Partnership team members to coordinate activities, workshops, and community-building opportunities that may benefit residents across housing programs while remaining responsive to the distinct needs and requirements of each program. Participants residing in YHDP Transitional Housing continue to work with their assigned Youth System Guide while receiving Transitional Housing-specific support from the YHDP Resident Life Coordinator. The Coordinator works closely with Youth System Guides to coordinate services and support, share relevant observations and needs, reinforce participant-identified goals, and ensure appropriate follow-up. This collaborative approach allows the Resident Life Coordinator to provide consistent, accessible support within the Transitional Housing environment while complementing, rather than duplicating, the broader role of the Youth System Guide.
Reports to:
Senior Director of Programs & Services Primary Work Location:
Thrive Studios Status:
Full-Time, Exempt Salary:
$53,000
- 57,000 Responsibilities and Duties Transitional Housing Resident Support & Engagement Work full-time from Thrive Studios and maintain a consistent, visible, and accessible presence within the YHDP Transitional Housing environment.
Provide individualized Transitional Housing support to assigned young adults residing at Thrive Studios. Build positive, trusting relationships with young adults while maintaining appropriate professional boundaries. Conduct regular scheduled and informal check-ins with assigned participants to support engagement, identify needs, and address barriers related to successful participation in Transitional Housing. Serve as an accessible onsite resource for young adults navigating the everyday challenges of Transitional Housing and independent living. Assist participants with understanding program and property expectations and problem-solving barriers that may affect their experience or stability within Transitional Housing. Provide practical, hands-on support as participants learn and practice skills needed to live more independently. Encourage healthy community engagement, positive relationships, self-advocacy, and increased independence. Incorporate participant voice, choice, and self-determined goals into individualized support and the broader resident experience. Life Skills & Independent Living Development Regularly assess the self-identified needs, interests, goals, and barriers of young adults participating in YHDP Transitional Housing and use participant feedback to guide individualized support and Life Skills programming. Provide individualized, hands-on Life Skills coaching to help young adults develop and practice skills in their own living environment. Develop, coordinate, and facilitate practical and engaging Life Skills programming responsive to identified participant needs, including areas such as financial literacy, maintaining a healthy home, laundry, meal preparation, employment and education, transportation, healthcare and wellness navigation, healthy relationships, communication and conflict resolution, self-advocacy, tenant responsibilities, and preparation for permanent housing. Create opportunities for participants to practice skills through experiential and hands-on learning, not solely classroom-based instruction. Identify and engage community partners to provide workshops, mentoring, employment support, expertise, and other learning opportunities. Coordinate employment-readiness opportunities and connect participants with employment and educational resources. Incorporate participant voice and feedback into the ongoing development and improvement of Life Skills programming, including opportunities identified through YAB participation. Monitor participation and effectiveness of Life Skills programming and adjust programming in response to participant needs, feedback, and identified outcomes. Coordinate and facilitate Hope Partnership's responsibilities related to the YHDP Youth Action Board (YAB), including participant engagement, meeting coordination, communication, and follow-up, while supporting meaningful youth voice and leadership within YHDP. Youth System Guide Coordination & Participant Support Work closely and maintain regular communication with Hope Partnership and partner-agency Youth System Guides serving young adults residing in YHDP Transitional Housing at Thrive Studios. Coordinate Transitional Housing-specific support with Youth System Guides to promote consistency, continuity, and appropriate follow-up. Share relevant participant needs, concerns, progress, observations, and emerging barriers with the assigned Youth System Guide in accordance with program requirements and information-sharing practices. Reinforce participant-identified goals and support plans developed in collaboration with participants and their Youth System Guides. Participate in case conferencing and collaborative staffing as appropriate. Connect participants with their assigned Youth System Guide when identified needs require broader YHDP navigation, case management, or follow-up outside the Resident Life Coordinator's role. Maintain clear role boundaries so that Transitional Housing-specific support complements rather than duplicates the work of assigned Youth System Guides. Early Intervention & Housing Stability Identify emerging concerns related to participant well-being, behavior, safety, community living, or Transitional Housing stability and respond within the scope of the position. Provide trauma-informed and trauma-responsive de-escalation and immediate supportive intervention when appropriate. Support participants experiencing interpersonal conflict, emotional distress, difficulty maintaining their living environment, or other challenges affecting their experience within Transitional Housing. Work collaboratively with participants and Youth System Guides to address concerns early and identify appropriate supports or next steps. Communicate significant participant concerns, incidents, and identified needs to the assigned Youth System Guide and appropriate Hope Partnership leadership and support timely follow-up. Participate in collaborative problem-solving, case conferencing, and restorative responses when appropriate. Maintain appropriate boundaries between Resident Life support, Youth System Guide responsibilities, and property management. Documentation, Data & Program Support Maintain timely, accurate, and appropriate documentation of assigned participant contacts, services, Life Skills support, referrals, and other required Transitional Housing activities. Complete required documentation and data entry in HMIS and other applicable systems in accordance with Hope Partnership, Continuum of Care, and funder requirements. Maintain appropriate records of Life Skills programming, participant attendance, community partnerships, and other Resident Life activities. Track participant engagement, feedback, and relevant outcomes to help evaluate and strengthen Life Skills and Resident Life programming. Communicate documentation, service, or participant concerns to the Senior Director of Programs & Services as appropriate. Support the collection of information needed for YHDP program and grant reporting as requested. Maintain confidentiality and comply with applicable privacy and information-sharing requirements. Qualifications Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Education, or a related field, or an equivalent combination of relevant education, training, professional experience, lived experience, volunteer/community engagement, and transferable skills. Experience working with adolescents, young adults, individuals experiencing homelessness, or populations experiencing significant barriers strongly preferred. Experience providing direct support, Life Skills development, youth development, resident services, housing services, education, group facilitation, or related programming preferred. Experience with HUD-funded homeless services, YHDP, Continuum of Care programs, Transitional Housing, or similar programs preferred. Demonstrated ability to build trusting and appropriate relationships with young adults while maintaining clear professional boundaries. Ability and willingness to provide practical, hands-on coaching and support related to everyday independent-living skills. Strong understanding of trauma-informed and trauma-responsive practices and the ability to apply those principles in participant engagement, conflict resolution, and service delivery. Strong communication, organization, problem-solving, relationship-building, and group facilitation skills. Ability to work collaboratively with Youth System Guides, Hope Partnership team members, partner organizations, and community providers while maintaining clarity around roles and responsibilities. Ability to organize and coordinate workshops, activities, partnerships, and other opportunities from planning through implementation. Ability to recognize emerging participant concerns, respond appropriately within the scope of the position, and seek additional support when needed. Experience with HMIS or other participant-data systems preferred. Demonstrated sound judgment, adaptability, initiative, and commitment to Hope Partnership's mission and values. Trauma-Informed Care Commitments Hope Partnership is a Sanctuary Certified organization committed to trauma-informed and trauma-responsive practices. We recognize the impact of trauma on individuals, organizations, and communities, particularly for those experiencing poverty and homelessness. This understanding shapes how we engage with ourselves, one another, the neighbors we serve, and our community. As part of our commitment to creating a trauma-responsive environment, Hope Partnership team members practice the following eight commitments: Nonviolence
- Assures all members of the community are safe; does not harm others. Emotional Intelligence
- Recognizes and anticipates the influence that emotions have on behavior, and uses that information to guide practice Open Communication — Practices awareness in communication with others; discusses issues directly and openly. Social Responsibility
- Shares responsibility for doing good work, adhering to the rules of the community, and being accountable for their own behaviors and actions. Democracy
- Encourages community members to share in decision-making; participates in decision-making processes. Social Learning
- Creating an environment that encourages collaboration and learning from our mistakes without shame. Growth and Change
- Believe individuals and systems can grow and heal; work to push beyond comfort zones through inquiry, self-reflection, or assessment, and acquiring knowledge. Equity & Cultural Humility
- Recognizes that unjust systems cannot be separated from experiences and effects of trauma, centers equity in the pursuit of individual and institutional healing.
Job Type:
Full-time Pay:
$53,000.00
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Paid time off Parental leave Vision insurance
Experience:
human services: 2 years (Preferred) Ability to
Commute:
Kissimmee, FL 34741 (Required)
Work Location:
In person
