Detail Customer Service Communication Organization and Time Management Problem Solving Confidentiality and Professionalism Teamwork and Collaboration Duties and Key Responsibilities:

Assist the WIOA Director with the administration, implementation, and oversight of WIOA and Career STEP programs. Support compliance with applicable federal, state, and local laws, regulations, policies, procedures, and program requirements. Conduct participant interviews to determine eligibility and assess employment, education, and training needs. Assist participants with completing applications, obtaining required documentation, understanding program requirements, and completing the enrollment process. Provide case management support, including monitoring participant progress, maintaining regular communication, documenting services, and assisting participants in achieving their employment and training goals. Maintain accurate, timely, complete, and confidential participant files and case notes in accordance with WIOA, Career STEP, and organizational requirements. Monitor participant participation and compliance with program requirements and provide appropriate follow-up and support. Coordinate referrals to approved training providers, employers, educational institutions, workforce partners, and community resources. Assist with performance tracking, data entry, reporting, and maintenance of accurate information in required management information systems. Review participant and program documentation for completeness, accuracy, and compliance with applicable policies and procedures. Assist in preparing documentation and records for monitoring visits, audits, reviews, and other compliance activities. Identify potential compliance or documentation issues and communicate concerns to the WIOA Director or appropriate staff for resolution. Respond to participant inquiries and provide professional, timely, and exceptional customer service. Collaborate with workforce partners, educational institutions, employers, community organizations, and other stakeholders to support participant success. Assist with outreach, recruitment, orientations, workshops, and other program activities as needed. Maintain knowledge of current WIOA, Career STEP, and related workforce program policies, procedures, and requirements. Perform other duties and special projects as assigned by the WIOA Director.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Computer proficiency in Microsoft Word, Excel, Outlook email and calendar management. Ability to multi-task and prioritize and communicate clearly and effectively in a timely manner. Strong written and verbal business communication skills. Strong organizational skills with attention to detail. Ability to collaborate with others and work as part of a team.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to do the following: Communicate with others in person, phone, and via email. Sit, use hands to handle or feel, and reach with hands and arms. Must be able to lift up to 30 pounds. Must have ability to walk, climb stairs, stand, bend, kneel and squat.

APPLICATION

To apply, please submit and attach the following: Application at www.northwestms.edu Resume Three (3)

Professional References:

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WIOA & Career STEP Compliance Specialist