Position Summary:

The Vocational Services Job Coach provides on-site support, training, and supervision to individuals with disabilities and other barriers to employment, primarily those served through the Office of Intellectual and Developmental Disabilities (OIDD) system, AbilityOne program, and the Partnership Work Experience (PWE) program. This role is critical in ensuring program participants achieve meaningful, sustainable employment and develop the skills necessary to succeed in integrated work environments. This position also partners with the Director of Vocational Services and Human Resources to coordinate and support workplace accommodations for employees.

SPECIFIC RESPONSIBILITIES

Coaches participants individually or in groups at job sites, retail stores, or contract locations. Liaise with HR and the Director of Vocational Services to support associates with disabilities and ensure the provision of workplace accommodations. Monitors and assists participants involved in the AbilityOne program to ensure contract requirements are met and performance standards are upheld. Oversees and guides participants in the Partnership Work Experience program, facilitating skill-building and fostering independence. Develops individualized strategies, including task modification and visual aids, to support learning and skill development. Tracks attendance, progress, goals, and outcomes in accordance with funding and regulatory requirements. Completes timely and accurate documentation or reports (weekly, monthly, quarterly) that are in accordance with OIDD, AbilityOne, HIPAA, and internal policies and procedures. Maintains confidentiality of all records and files, ensuring HIPAA compliance, safe and secure in designated areas. Communicates with leadership, employer partners, families, and case managers to support participant success. Advocates for a safe, inclusive, and respectful work environment, modeling professional behaviors. Transports participants/associates and travels as needed to support program activities, performing other duties as assigned.

Responsible to:

Quality Assurance & Compliance Manager Education:

Associates Degree or equivalent is required.

Knowledge, Skills, and Abilities:

Skilled in Microsoft Office (Word, Excel, Access, PowerPoint) and Outlook, Office 365, and SharePoint. Excellent oral and written communication skills. Knowledge of social service and community agency practices. Ability to network and develop partnerships with local employers.

Ability to:

Read, write, speak, and understand English Follow instructions in verbal and written format Communicate efficiently and effectively Interact and maintain good working relationships with individuals of varying social and cultural backgrounds, and individuals with disabilities Work extended hours and various schedules, and travel frequently to local sites and work flexible hours. Work independently and demonstrate time management skills Maintain confidentiality Handle multiple tasks and meet deadlines Upon hire, will be required to obtain certifications in First Aid & CPR, MANDT, Medication Tech, Defensive Driving, and any additional training as needed.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to drive, have a valid South Carolina driver's license, liability insurance, dependable vehicle, and clean driving record. Ability to complete a central registry check, criminal background check (local and federal) and drug/alcohol test.

Other qualifications include:

Experience working with individuals with disabilities, preferably in a vocational or educational setting. Knowledge of OIDD services and understanding of the AbilityOne program and its mission is strongly preferred. Associate's degree or equivalent is required

Physical Requirements:

Daily requirements may include walking, climbing, balancing, reaching, talking, hearing, seeing, standing, stooping, kneeling, handling, lifting, carrying, pushing, and pulling. May be exposed to dust and odors. May be required to do limited work outdoors.

Safety & Security:

Responsible for following all safety, security, and money handling procedures, as directed by Goodwill policy. Report all accidents, however slight, to your supervisor immediately. Never leave the premises without reporting any accident that occurred during your working time. If medical treatment is needed during your non-work hours, the supervisor should be contacted. Goodwill strives to have a safe, secure, and ethical work environment. Goodwill's expectation from each associate is to refrain from: 1) unsafe work practices; 2) involvement in unethical situations; 3) dishonest/fraudulent work behaviors; or 4) other behavior which would damage the organization's good standing in the community. Suppose a Goodwill associate observes or has the knowledge of unsafe, unethical, dishonest, or fraudulent work practices. In that case, the associate should report it immediately to his/her supervisor, another member of management, or contact the CALL Hotline.

Work Hours:

7:00 AM - 3:30 PM Monday - Friday or whatever hours are required to meet the professional requirements of the job.

Work Attire:

Casual attire; however, professional business attire when appropriate. Dress is to be reflective of Goodwill's positive image in the community. Each associate will present a neat and clean appearance at all times.

Work Conditions:

Work is performed in various settings, including office, community job sites, and retail or contract locations. Some lifting, bending, and physical activity are required when assisting participants. May involve working early mornings, evenings, or occasional weekends, based on the job site needs. Excellent oral and written communication skills. Knowledge of social service and community agency practices. Ability to network and develop partnerships with local employers.

Ability to:

o Read, write, speak, and understand English o Follow instructions in verbal and written format o Communicate efficiently and effectively o Interact and maintain good working relationships with individuals of varying social and cultural backgrounds, and individuals with disabilities o Work extended hours and various schedules, and travel frequently to local sites and work flexible hours. o Work independently and demonstrate time management skills o Maintain confidentiality o Handle multiple tasks and meet deadlines Upon hire, will be required to obtain certifications in First Aid & CPR, MANDT, Medication Tech, Defensive Driving, and any additional training as needed. The Vocational Services Job Coach provides on-site support, training, and supervision to individuals with disabilities and other barriers to employment, primarily those served through the Office of Intellectual and Developmental Disabilities (OIDD) system, AbilityOne program, and the Partnership Work Experience (PWE) program. This role is critical in ensuring program participants achieve meaningful, sustainable employment and develop the skills necessary to succeed in integrated work environments. 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