Overview We are seeking a dedicated and bilingual Care Coordinator to join our home care agency team. The ideal candidate will possess strong communication skills in both English and Vietnamese. The Care Coordinator is the day-to-day link between clients, Caregivers, staffing, recruiting, and HR. The primary focus is keeping client schedules fully staffed, communicating changes quickly, and solving problems before they affect service. This role also supports recruiting, hiring, onboarding, orientation, employee relations, and basic HR documentation for Caregivers. Success requires strong follow-through, good judgment, comfort with difficult conversations, and the ability to shift priorities in a fast-paced home care environment. What Success Looks Like 95%+ staffing rate with open shifts addressed quickly and accurately.

•Client turnover maintained below 3.5% through responsive service and proactive follow-up.

•90%+ client and caregiver satisfaction through clear communication and dependable support. New Caregivers move through hiring, onboarding, and orientation promptly and with complete documentation. Employee issues, attendance concerns, and policy violations are documented and addressed consistently. What You'll Do Keep client schedules fully staffed by matching Caregivers to client needs, covering open shifts, resolving call-outs, and communicating changes quickly. Support clients, families, and Caregivers by responding to concerns, solving service issues, documenting activity, and following through until problems are resolved. Assist with recruiting and hiring, including applicant outreach, phone screening, interview coordination, onboarding, orientation, and follow-up on missing documents. Support employee relations by coaching Caregivers, addressing attendance and performance concerns, issuing verbal or written warnings, and escalating serious HR or compliance issues. Work closely with staffing, recruiting, HR, client services, and leadership to maintain strong staffing, client satisfaction, complete documentation, and smooth day-to-day operations.

What You Bring Bilingual preferred:

Vietnamese and English. High school diploma required; college coursework or 5= years experience preferred. 2+ years of scheduling, care coordination, staffing, recruiting, or HR experience; home care experience strongly preferred. Comfort handling high-volume phone, text, and email communication with clients, applicants, and employees. Ability to have clear, respectful conversations about attendance, performance, policy expectations, and corrective action. Strong problem-solving skills and the ability to make sound decisions when schedules change quickly. Excellent customer service, follow-through, organization, and time-management skills. Professional discretion and ability to handle employee and client information confidentially. Working knowledge of home care labor laws, California employment laws and/or Wage order 15 Proficiency with Google Workspace and comfort learning scheduling, HRIS, applicant tracking, and communication software. Flexible, calm, and dependable when priorities change or urgent staffing needs arise. What We Offer Competitive pay with opportunities for performance-based bonuses. Training and development with opportunities to grow into staffing, recruiting, HR, or operations leadership. Health and dental insurance. Concierge doctor membership. 10 days PTO + 6 paid holidays. Potential quarterly bonuses based on company financial performance and individual job performance.

Pay:

$21.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance

Work Location:

In person