Job Summary:

Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources. Must demonstrate flexibility, including the ability to provide in-home services to clients when homemaker coverage is not available.

Job Duties:

Maintains schedule for services requested and provided to agency clients. Assures that cases are filled within established time frames. Completes documentation per Agency policy. Provides appropriate notification of schedule to employee, client, family, case manager, and others as appropriate. Monitors overtime and mileage records of employees. Responds to emergency calls and arranges schedule accordingly. Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs. Assigns Agency staff to clients. Sends out care plan and follows up on service requests. Assures employees receive complete and accurate directions and information about client needs. Reports any scheduling changes and/or client concerns to supervisor. Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns. Participates in the evaluation and performance review of field staff including discipline and termination. Verifies time records with schedules. Follows up with employee on scheduling problems encountered by the on-call staff. Participates in determining hiring needs. Minimizes substitution of employees and maximizes permanent coverage. Maintains adequate numbers of available on-call staff. Notifies Supervisor/Human Resource Department of staff needs. Meets with HR and Agency Manager to anticipate needed coverage (new clients' increased needs). Maintains confidentiality in all aspects of the job. Respects the confidentiality of information in client and employee records. Shares information in accordance with Agency policy. Protects documents in a manner that prevents unauthorized access. Performs job in compliance with Agency policies and procedures as well as community and professional standards. Assures compliance with applicable state, federal, CHAP, and Joint Commission standards. Attends meetings and educational programs as required. Accepts responsibility for personal and professional development. Participates in the Agency's ongoing quality improvement activities. Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned

Job Skill Requirements:

Demonstrates strong verbal, written and interpersonal communication skills. Computer literate or willing to be trained on a personal Speaks, reads, writes, and comprehends Demonstrates time management, organizational skills, and ability to function with minimal Comfortable working in an evolving and dynamic environment. Demonstrate ability to work with multiple different client types.

Educational Requirements:

High school graduate; advanced education desirable.

Experience:

Current staffing experience, preferably staffing for a temporary Agency or in-home health. Knowledge of medical terminology or a general medical background desirable.