Division Assistant Alleviate Tax - 4.3 Irvine, CA Job Details Full-time $19 - $20 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Teamwork Administrative experience High school diploma or GED Case management Attention to detail Legal case management Stakeholder relationship building Time management

Full Job Description Pay:

$ 19.00-$20.00 an hour

Location:

Onsite Position:

Division Assistant At Alleviate Tax, we are revolutionizing tax resolution and preparation services with a focus on integrity, excellence, and client satisfaction. As a finalist for the prestigious Better Business Bureau Torch Awards for Ethics (2022 and 2023) and a three-time winner of Top Workplace in Orange County (2022-2024), we are proud of our commitment to ethical business practices and fostering a positive work environment.

Our mission is simple:

We change lives by resolving tax debt, and we do so with heart and dedication . We are a close-knit, collaborative team that believes in supporting each other and our clients. Join us as we continue to grow and make a difference! Job Overview We are seeking a motivated, energetic, and results-driven Inside Sales to join our dynamic team. This is an exciting opportunity for individuals eager to dive into sales, where NO prior experience is necessary ! If you have the drive to succeed and are looking for a fulfilling career in a high-energy environment, this could be the perfect role for you. Position Summary The Division Assistant is responsible for supporting the Case Manager Division by coordinating client communications, managing case-related administrative tasks, maintaining documentation, and assisting with workflow progression throughout the tax resolution process. This role serves as a key support resource across multiple teams, ensuring clients receive exceptional service while cases move efficiently and accurately through each stage of resolution. The ideal candidate is highly organized, detail-oriented, adaptable, and comfortable working in a fast-paced environment. Success in this role requires strong customer service skills, high-volume call handling experience, excellent communication, and the ability to manage multiple priorities while maintaining professionalism and accuracy. Key Responsibilities Communicate professionally with clients via phone, email, SMS, and other communication channels. Assist with client onboarding, welcome call preparation, and ongoing follow-up. Maintain accurate client records, case notes, and documentation within the CRM system. Request, organize, upload, and track required client documents. Support case progression by managing tasks, appointments, deadlines, and workflow updates. Assist with financial information gathering, document collection, and case preparation activities. Provide clients with updates, guidance, and clear expectations throughout the resolution process. Monitor and respond to tickets, inquiries, and assigned action items in a timely manner. Collaborate with multiple departments to ensure seamless case transitions and client satisfaction. Identify and escalate compliance concerns, service issues, and workflow obstacles as needed. Assist the division with uploading client documents. Complete ticket callback requests. Serve as a floater when needed. Qualifications High school diploma or equivalent required. Minimum 1 year of customer service, administrative support, case management, or related experience preferred. High-volume call handling experience in a professional client-facing environment. Strong customer service and relationship-building skills. Excellent verbal and written communication abilities. Strong organizational, multitasking, and time-management skills. Ability to handle confidential information with professionalism and discretion. Detail-oriented with strong follow-through and accountability. Ability to work independently and collaboratively within a team environment. Preferred Qualifications Experience in tax resolution, financial services, legal support, or case management. Experience working in a compliance-driven environment. Bilingual skills are a plus. What We're Looking For Professional communication skills Strong customer service mindset Adaptability and flexibility Accountability and reliability Critical thinking and problem-solving abilities Team-oriented attitude Attention to detail and accuracy Join our growing Servicing team and play an important role in helping clients navigate the tax resolution process while delivering exceptional support and service every step of the way. How to Apply Interested? Please email your resume directly , . Alleviate Tax is an equal employment opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Retirement plan Vision insurance

Work Location:

In person